Corporate Travel Consultant at Adelman Travel Systems

, , United States -

Full Time

Start Date

Immediate

Expiry Date

24 May, 26

Salary

28.0

Posted On

23 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Call Center, Reservation Processing, Global Distribution Systems, GDS Queues, Client Advocacy, Communication Skills, Consultative Selling, Prioritization, Problem-Solving, Sabre Reservation System, Time Management, Organizational Skills, Technology Proficiency, Policy Adherence

Industry

Travel Arrangements

Description

Job Summary Provide quality customer service to Acendas Travel's corporate clients who travel domestically and/or internationally, while accurately managing all travel requests, following the appropriate process and procedures. This individual must be a self-directed and technology-driven team player. Essential Duties and Responsibilities Include * Respond to client requests and inquiries in a call center environment through multiple channels such as phone, email, text/SMS or online booking tool. * Receive, initiate and process reservations received by booking and ticketing airline, rail, car, hotel and limo services in accordance with client requests. * A high volume of monthly transactions is required. * Utilize Global Distribution Systems (GDS) queues, scripts, and programmable keys to successfully fulfill travel requests. * Act as the advocate for the client to ensure travel needs are met and customer satisfaction exceeds expectations while following travel policy. * Email monitoring and response. * Special Projects as assigned. Transferable Skills * Exceptional oral and written communication skills. * Possess a passion for serving customers with proactive solutions. * Effective strong consultative selling skills and the ability to listen to the customers’ needs; in turn, offering confident recommendations, resulting in high customer satisfaction with the service they receive. * Ability to effectively prioritize and manage multiple tasks in high-pressure situations while developing a rapport with the customer. * Excellent critical thinking, analytical, and problem-solving skills. * Knowledge of corporate travel technology products. * Ability to work independently and within a team, developing strategies and action plans and implementing goals and objectives. * Ability to respond to change. * Ability to embrace diversity. * Professional manner and appearance. * Effective organizational and time management skills. Qualifications * Minimum of four (4) years’ corporate travel experience is required. * Knowledge of travel agency operations is required. * Ability to work shifts to cover extended hours. * Advanced knowledge of Sabre reservation system is required. * Proven ability to handle multiple priorities simultaneously. Monday-Friday 9am-6pm Central Time

Responsibilities

The consultant will provide quality customer service to corporate clients for domestic and international travel by accurately managing all travel requests through multiple channels like phone, email, and online booking tools. Essential duties include processing reservations for airlines, rail, car, hotel, and limo services while utilizing Global Distribution Systems (GDS) and ensuring client satisfaction within travel policy.