ABOUT MARTIN TECHNICAL

Be part of a winning team that emphasizes quality and excellence in the field of industrial safety and reliability. At Martin Technical, we make facilities better, safer and more efficient by combining decades of expertise with today’s technologies and best practices.
We have an opportunity open for an individual seeking a meaningful career in our Arvada, CO office. Our team members work in a progressive office environment with opportunities that allow them to apply themselves in individual contributor roles or lead areas of the organization.
Learn more about us at www.MarTechnical.com

POSITION SUMMARY

The Customer & Employee Experience Manager is responsible for creating a positive journey and experience for our employees as well as following up with customers to report on their experience with Martin Technical. The position includes performing a variety of functions and interacting with all company employees and customers. This position reports to the Operations Manager, but works closely with the Accounting & Benefits Manager as well.

EDUCATION & WORK EXPERIENCE

• Work experience in operations, customer support, travel management, sales or similar role.
• Associate’s degree; or equivalent combination of education and related work experience. Bachelors degree preferred.

QUALIFICATIONS & REQUIREMENTS

To perform this job successfully, an individual must have the following:

• Excellent verbal and written communication skills.
• Phone and email etiquette
• Strong organizational, multitasking and time management skills.
• Proficiency in Microsoft software and ability to learn new applications
• Strong interpersonal skills to interact with team members.
• Ability and desire to help resolve problems for team members.

Employee Travel Management is 75% of the job. All others make up the other 25%

• Making and managing travel arrangements for over 30 employees on a weekly basis.
• Managing corporate travel accounts and negotiating pricing and programs.
• Managing travel costs and identifying opportunities for cost savings.
• Following up with customers after project completion to get feedback on the customer experience and identify new opportunities for sales.
• Primary contact for employee questions on our programs.
• Employee Onboarding and Offboarding Management.
• Instructing employees on processes
• Company Event Management including lunches, parties, hosting visitors and other events.
• Leading our company Philanthropy including setting up events and informing employees.
• Answering phones and administering internal phone tree and system
• Meeting scheduling and planning
• Maintain Organizational Chart & Company Directory
• Administrative support for operations, accounting and executive team as needed.
• Inputs and updates information in databases and spreadsheets