Location Designation: Hybrid - 3 days per quarter
As part of Technology, you’ll have the opportunity to contribute to groundbreaking initiatives that shape New York Life’s digital landscape. Leverage cutting-edge technologies like Generative AI to increase productivity, streamline processes, and create seamless experiences for clients, agents, and employees. Your expertise fuels innovation, agility, and growth — driving the company’s success.

ROLE OVERVIEW:

New York Life is seeking a highly skilled Sr. ServiceNow Platform Architect to lead the technical architecture and platform capabilities of ServiceNow across the enterprise. This role is pivotal in driving standardization, best practices, and technical governance while ensuring that ServiceNow solutions meet business needs and align with industry standards.
The Sr. ServiceNow Platform Architect will be responsible for designing, implementing, and optimizing ServiceNow solutions, fostering end-user adoption, and managing technical governance processes. As the technical subject matter expert, the architect will oversee IT Service Management (ITSM), IT Operations Management (ITOM), Configuration Management Database (CMDB), ServiceNow Discovery, ServiceNow Common Services Data Model (CSDM), SecOps, Vulnerability Response, and Asset Management, with a strong focus on the platform’s Gen AI capabilities.

WHAT YOU’LL DO:

• Strategic Implementation: Manage the strategic implementation roadmap and architecture blueprint to ensure alignment with business goals. Leveraging AI and Generative AI to enhance platform capabilities and drive innovation.
• Architectural Oversight: Provide architectural oversight and governance for all project and enhancement requests, ensuring adherence to best practices.
• Technical Governance: Establish and manage technical governance processes for development and admin teams to maintain consistency and quality.
• Demand Evaluation: Evaluate demands for new applications and changes to existing applications, translating them into an architectural blueprint.
• Best Practices: Provide technical best practices, standards, and design support for complex projects and integrations.
• Module Implementation: Guide and support the implementation of ITSM, ITOM, Security Operations, Vulnerability Response, GRC/Risk Management, Hardware & Software asset management and future ServiceNow modules, ensuring a cohesive and extensible platform
• Integration Architecture: Define current state and target state integration architecture (REST, Data Extracts/Loads) for the ServiceNow platform and automation capabilities, ensuring interoperability and scalability across different technology stacks.
• Platform Maintenance: Advise and oversee patching, upgrades, and significant changes on the platform.
• Collaboration: Collaborate with cross-functional teams, including developers, administrators, and business stakeholders, to deliver scalable and sustainable ServiceNow solutions.
• CMDB Strategy: Lead efforts in the CMDB and Configuration and Asset Management strategy and implementation, ensuring data accuracy, relationship/service mapping, and overall CI health.