Location Designation: Fully Remote
Our New York Life culture has laid the foundation for over 180 years of commitment to our employees, agents, policy owners, and the communities where we live and work. Here you become a valued part of a welcoming, inclusive, and caring organization with a long-standing legacy in stability and growth. The strength revolves around our diversified, multi-dimensional business portfolio that goes beyond life insurance.
As a Fortune 100 company and industry leader, we provide an environment where you can explore your career ambitions, offering opportunities to tackle meaningful challenges and stretch your skills while balancing work and life priorities. You will be part of an inclusive team guided by our belief to always be there for each other–providing the support and flexibility to grow and reach new heights while making an impact in the lives of others.
You are our future, and we commit to investing in you accordingly.
Sr. Sustainability Leaders (SSLs) help to evolve and mature the Continuous Improvement (CI) system in partnership with the business across New York Life to drive improvements in employee engagement, customer satisfaction, productivity, quality, sustained change, and innovation. To achieve this, the SSL will lead a matrixed team of Sustainability Leaders, who will work with the business to identify opportunities to assess the health of the CI system, improve how we work, evolve the tools and capabilities, and coach teams to use them. SSLs will support one or two business lines, depending on the size, to gain a deep understanding of the business and how CI drives improvements within the business.
You will have the opportunity to build leadership skills, shape the organization and its processes, and advance your career at New York Life. You will also benefit from exposure to senior leaders within the organization, including at the C-level, build deep relationships in the business units you support, and have the opportunity to hone written and oral communication skills. Most importantly, you will play a critical role in shaping the future of New York Life and improving our performance.

• CI Management System support:
• Deepen the adoption of CI principles, systems, and tools through coaching.
• Ensure teams in the business area have the necessary training and skills, as well as reinforcing behaviors with business leaders.
• Lead a team of Sustainability Leaders on their day-to-day support of business teams as well as execution of improvement plans.
• Support Business Sustainability Leaders in developing systems to connect strategy, objectives, goals, and metrics to problem solve across the business.
• Work closely with deployment teams to transition support of CI coaching in the business as they complete their deployment and move into sustainability.
• Assessment
• Measure the CI maturity of the business units you support.
• Create output and facilitate improvement plans in conjunction with business leaders and Sustainability leaders.
• Skill building:
• Coach department leaders, managers, team leaders, and Sustainability Leaders on the CI management system.
• Perform process confirmations with whom?
• Impact achievement and reporting:
• Influence aspiration setting to continually raise the ambition, targets, and vision of CI at NYL.
• Continuous improvement:
• Change behaviors at all levels of the organization by influencing key stakeholders and raising their awareness around current ways of working, opportunities to improve, and how CI enables these improvements.
• Help develop and deploy the next evolution of CI capabilities to achieve the next level of good.
• Support advanced and cross-team problem-solving sessions.
• Facilitate a Community of Practice with other Sr. Sustainability Leader and Business Sustainability Leaders to evolve CI tools, share best practices and maintain standards across all of New York Life.
  What does the ideal candidate profile include?
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• BS/BA degree or equivalent.

• History of leading and developing others, with a passion for coaching.
• 5+ years’ experience with Continuous Improvement, Lean Management, or Operational Excellence.
• 6+ years of relevant experience in coaching and team management.