JOB DESCRIPTION

Join the Europe Region Correction and Removal (C&R) team and play a key role in safeguarding patient safety and product quality. In this cross-functional environment, you’ll collaborate with diverse teams to drive timely and compliant actions on distributed products—ensuring satisfaction across customers, regulatory authorities, and internal stakeholders.

YOUR ROLE:

• Contributing to support the International Region Central Team in the development of the C&R Strategy and ensure alignment with local key stakeholders.
• Drives timely execution of C&R strategies as applicable for the local organization
• Supporting timely reporting and closure of FSCA to Competent Authorities within the Region/Zone
• Supporting timely closure of the Competent Authority Inquiries related to C&R in collaboration with Business.
• Supporting timely completion of Customer Notification and Due Diligence within the Region
• Supporting C&R alignment and continuous improvement in the Region
• Reviewing C&R communication regarding when necessary
• Ensuring escalations to relevant partners for C&R
• Providing relevant feedback and insight from competent authorities, customers and field to Business to ensure continuous improvements.
• Supporting of the Monitoring of C&R related KPIs and escalate timely when needed.
• Supporting the resolution of FCO prioritization locally in alignment with C&R priorities.
• Managing C&R files and documentation
• Support the preparation of responses to Regulatory agencies inquiries and provide follow up.
• Support the efficacy and efficiency of C&R processes and monitor and report on C&R metrics.
• Engage with Philips C&R teams to support continuous improvement effort in the C&R process.

YOU’RE RIGHT FOR THIS ROLE IF:

• A Bachelor’s or Master’s degree in a technical field, ideally within Healthcare, Engineering, or Life Sciences
• Minimum of 2 years’ experience in Correction & Removals, Field Actions & Returns, or Post-Market Surveillance
• Solid understanding of medical device regulations, including 21 CFR Parts 803, 806, and 820; EU MDR (Regulation (EU) 2017/745); ISO 13485; and ISO 14971
• Project management expertise or a strong interest in this field is required
• Excellent analytical capabilities, a structured approach to work, and the ability to prioritize tasks in a fast-paced environment
• Clear and confident communication skills, with the ability to collaborate across functions and levels
  If you’re interested in this role and have many, but not all, of the experiences needed, we encourage
  you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here .