Correctional Case Officer at Serco Plc

Clarence Valley Council, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

25 Jan, 26

Salary

95000.0

Posted On

27 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication, Empathy, Resilience, Problem Solving, Physical Fitness, Judgment

Industry

Facilities Services

Description

Serco is a place where you can grow Join a team of 12,000+ professionals across Asia Pacific (APAC) and experience a place of challenge, opportunity, and reward. We offer lots of headroom for you to grow and flexible benefits to suit you in every stage of your life and career, including: Typical earnings start at $70,827 p.a. + super (including penalty rates), with opportunities to earn above $90K p.a. + super From March 2026, typical earnings increase to $75,077 p.a. + super, with opportunities to earn above $95K p.a. + super Hourly rates increase as you achieve Correctional Officer Level 2 and Level 3 5 weeks annual leave Every second weekend off – enjoy a 7-day fortnight roster Uniforms and lunch provided 24/7 access to medical & mental health support via Sonder Flexible salary packaging options Ongoing career progression and development opportunities Certificate III in Correctional Practice, fully funded while you earn A supportive, team-first environment with trusted leadership Make an impact at Serco As a Correctional Case Officer, you’ll supervise, manage, and support inmates while ensuring safety, security, and rehabilitation within a respectful, structured environment at Clarence Correctional Centre, Australia’s largest correctional facility. In this role, you will: Supervise and manage inmates while promoting rehabilitation and reintegration Conduct searches, monitor inmate activities, and maintain a structured, secure environment Use communication and problem-solving skills to defuse tense situations and maintain order Work closely with multidisciplinary teams to ensure inmate welfare What You’ll Need No experience? That’s okay — we’ll train you. Willingness to complete Certificate III in Correctional Practice (fully funded) Strong communication, empathy, and resilience Ability to stay calm under pressure and solve problems with sound judgment Physical fitness to meet role demands A valid Driver’s Licence As this is a position of trust, shortlisted candidates will undergo a Police Check and full probity assessment. Refer a Friend – Get Rewarded! Know someone who’d be great for this role? Refer them and, if they’re hired, you’ll receive a Prezzee Voucher. Conditions apply. Have questions? Reach out to Kirsty (TA Lead) at kirsty.jeffries@serco-ap.com we’d love to chat. Are you ready to do important work that really matters? At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges. We focus on serving governments all over the globe. The work we do has touched the lives of millions in Australia, New Zealand, and Hong Kong, and offers unique opportunities to leverage your skills across our core capabilities in Health, Defence, Maritime, Justice, Immigration and Community Services. We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGTBQI+, veterans, and people with disability. By joining Serco you’ll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion, and belonging. Impact a better future at Serco.

Responsibilities

As a Correctional Case Officer, you will supervise, manage, and support inmates while ensuring safety, security, and rehabilitation. You will work closely with multidisciplinary teams to ensure inmate welfare.