One year of customer service experience – Retail/Hospitality/Banking/Healthcare
Responsibilities
Inventory, review, follow-up, and respond to all correspondence as required for payment for all dates of service earlier than 120 days.
Categorize non-payment reasons as outlined by manager, contact responsible party to establish reason for delinquency, and notify manager on accounts that are unable to be resolved. Transfer bad debt write offs to CBO manager and refund requests to the CBO Coordinator.
Communicate with clinics and/or patients for additional information needed for payment of claims or identify other payment options.
Work with assigned insurance carriers in obtaining retro authorization
Document in billing system all denial reasons and verbal and written activities relative to that account.
Performs other duties and special projects as assigned
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