PRIMARY RESPONSIBILITIES INCLUDE:

• Coordinate patient care activities and schedules across various departments.
• Receive high volume of phone calls and emails and be able to prioritize and real-time patient interaction.
• Register patients and obtain all necessary demographic information and accurately input into electronic medical records (EMR) system
• Communicate effectively with patients regarding follow-ups, referrals and prescription renewal requests.
• Assist in managing pre-authorization and insurance forms for patients.
• Educate patients about minor procedures, and follow-up requirements.
• Act as a point of contact for patient questions or concerns, resolving issues promptly or directing them to appropriate personnel.
• Support providers by ensuring efficient workflow and proper documentation.
• Collaborate with interdisciplinary teams to promote patient -centered care.

ESSENTIAL FOR SUCCESS IN THIS ROLE:

• Exceptional customer service skills
• Strong verbal and written communication
• Experience in customer service, retail skincare sales or an equivalent service oriented role
• Basic computer skills
• Ability to multi-task and work well as part of a team in a fast-paced clinical environment