Job Title: Costa Coffee Team Leader
Location: London Stadium
Position Type: Casual/Temporary
Pay Rate: £14.00 per hour

ABOUT FREEMANS EVENT PARTNERS:

Freemans Event Partners is a market leader in event catering and retail operations, delivering high-quality guest experiences at major sports venues, festivals, and live events across the UK and abroad. We are passionate about exceptional service and are proud to operate Costa Coffee units at some of the country’s most iconic venues, including London Stadium.
We are now looking for enthusiastic and capable Costa Coffee Team Leaders to join our event-day team at London Stadium.

ROLE OVERVIEW:

As a Team Leader, you will support the smooth operation of our Costa Coffee unit during events at London Stadium. You’ll lead and motivate a small team of baristas, ensure outstanding customer service, manage stock and tills, and uphold Costa’s high standards. This is a fantastic opportunity for someone with barista experience who enjoys working in a fast-paced environment and leading by example.

KEY RESPONSIBILITIES:

· Team Supervision: Assist in managing a team of baristas, ensuring the unit runs efficiently throughout the event.
· Customer Service: Deliver excellent service, ensuring every customer receives a high-quality coffee experience.
· Barista Duties: Prepare and serve Costa Coffee products to brand standards (training provided if needed).
· Operations: Support setup, operation, and pack-down of the unit, maintaining cleanliness and organisation.
· Stock & Supplies: Monitor stock levels during service and report shortages to management.
· Cash Handling: Process card and cash transactions accurately using the POS system.
· Health & Safety: Ensure all operations comply with food safety and hygiene regulations.
· Team Support: Assist in training and mentoring new staff to uphold Costa service and product standards.
· Problem Solving: Help resolve customer queries or complaints promptly and professionally.