Job Introduction

Job Description

• Costa Store Manager
• Stoke Mandeville Hospital
• c£30,000pa depending on experience = excellent benefits

• 40hrs pw 5/7 shift pattern 07:30-16:00 / 10:00-18:30/ 12:00-20:30Costa privilege discount card, blue light card

• Job Introduction

BE THE BEST THING ABOUT SOMEONE’S WORST DAY.

As a Costa Store Manager for Sodexo at Stoke Mandeville Hospital, you are also a team leader and community builder. You will be responsible for achieving financial objectives and growth for the store, while keeping safety as the utmost priority. By building trusted relationships and ensuring client satisfaction and retention, you are a relied upon to make an impact. Join Sodexo and be part of something greater. You belong in a team where you can act with purpose and thrive in your own way.
We are currently looking to recruit an experienced Costa Store Manager to be responsible for the operational performance of the store ensuring that every customer receives an unbeatable coffee experience therefore inspiring the world to love great coffee. We are looking for someone who is passionate about coffee, with excellent leadership skills and a can-do hands-on approach.
Join Sodexo at this brand-new Costa store and be part of something greater. You belong in a team where you can act with purpose and thrive in your own way.

What You’ll Do:

• Responsible for approx 8 team members
• Oversee and inspire the store team to deliver exceptional customer experiences and maintain brand standards consistently.
• Take responsibility for the daily running of the store, including opening, closing, and compliance with company policies and procedures.
• Complete all necessary health, food safety, and operational checks, taking corrective actions or escalating issues as needed.
• Manage stock levels and ordering to ensure product availability while maintaining budgeted margins.
• Analyse financial and performance data to maximize store profitability and achieve KPIs.
• Recruit, coach, and develop employees to meet brand and performance standards.
• Resolve customer complaints effectively and in line with company policies to maintain satisfaction.
• Ensure marketing initiatives and point-of-sale updates are executed accurately and maintained effectively.

For a full list of responsibilities please view the attached job description

What You Bring:

• Excellent interpersonal skills and ability to communicate effectively with customers, clients, and staff at all levels.
• Good time management and organisational skills
• Ability to work well under pressure.
• Ability to achieve and set standards and operate to performance criteria, with particular regard to hygiene.
• Positive approach to learning in role and identifying own training needs as appropriate
• Self-motivated
• Sense of own initiative
• Ability to work effectively as part of a team.
• Flexible approach to role
• Experience of managing budgets
• Experience of delivering training using company guidelines
• Computer literacy
• Good standard of financial acumen
• Ability to develop increasing individual effectiveness through leadership, motivation, communication, coaching and training.
• Experience of working in a similar high street environment, advantageous

What we offer:

Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:

• Unlimited access to an online platform offering mental health and wellbeing support.
• Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.
• Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24hr virtual GP and various other services.
• The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card.
• Money Insights and financial benefits via the Salary Finance Platform.
• Save for your future by becoming a member of the Sodexo Retirement Plan
• A Death-in-Service benefit for colleagues who pass away whilst employed by Sodexo
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools.
• Cycle to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.
• Volunteering Opportunities to enable all colleagues to help support worthwhile causes in our communities.
• Flexible and dynamic work environment
• Competitive compensation
• Full training and full protective uniform supplied.

Ready to be part of something greater? Apply today! Career progression for the caring profession.
Sodexo reserves the right to close this advertisement early if we are in receipt of a high volume of applications.
About Sodexo
At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.
We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds, and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.
We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.
Click here to read more about what we do to promote an inclusive culture.
Sodexo Disability, Ability network, So Together, Generations and Origins

What You’ll Do:

• Responsible for approx 8 team members
• Oversee and inspire the store team to deliver exceptional customer experiences and maintain brand standards consistently.
• Take responsibility for the daily running of the store, including opening, closing, and compliance with company policies and procedures.
• Complete all necessary health, food safety, and operational checks, taking corrective actions or escalating issues as needed.
• Manage stock levels and ordering to ensure product availability while maintaining budgeted margins.
• Analyse financial and performance data to maximize store profitability and achieve KPIs.
• Recruit, coach, and develop employees to meet brand and performance standards.
• Resolve customer complaints effectively and in line with company policies to maintain satisfaction.
• Ensure marketing initiatives and point-of-sale updates are executed accurately and maintained effectively

Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:

• Unlimited access to an online platform offering mental health and wellbeing support.
• Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.
• Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24hr virtual GP and various other services.
• The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card.
• Money Insights and financial benefits via the Salary Finance Platform.
• Save for your future by becoming a member of the Sodexo Retirement Plan
• A Death-in-Service benefit for colleagues who pass away whilst employed by Sodexo
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools.
• Cycle to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.
• Volunteering Opportunities to enable all colleagues to help support worthwhile causes in our communities.
• Flexible and dynamic work environment
• Competitive compensation
• Full training and full protective uniform supplied