DESCRIPTION

The role of the Team Leader within Costs is to ensure the team meets its financial and technical objectives, including KPIs and chargeable hours. The role is to encourage, mentor and develop all members of the team to their maximum potential and to continuously improve the quality of the team’s work.

SKILLS, KNOWLEDGE AND EXPERTISE

• Proficient in all stages of the litigation process for Detailed Assessment/Standard Costs, including cost negotiation (both recoveries and opposing) and an understanding of budgeting.
• Full financial and handling authorities in relation to hourly rate work.
• Ability to nurture and encourage team members to give of their best
• Excellent listening and verbal communication skills
• Ability to relate to people as individuals and understand their particular needs in terms of direction, delegation, learning style etc.
• Ability to influence others
• Ability to remain calm under pressure
• Ability to take constructive feedback and set personal goals for continuous improvement
• Ability to remain fair and objective at all times
• Proficient in MS Office (word and excel in particular) and experience of using a Case/Claims Management* system.
• Ability to review other’s case strategy and form a swift judgement
• Customer complaint handling skills
• Ability to review and consolidate management information to identify performance trends.
• Ability to plan resource requirements and delegate work effectively
• Ability to set and manage objectives and targets
• Ability to interview/recruit
• Ability to operate as a Technical Supervisor and apply standards consistently
• Personal Development
• Team Leaders will be provided with ongoing training opportunities to ensure they feel fully equipped to deal with all the operational and people issues that arise. They will also receive the support of their BUD and HR.
• Competencies
• Effective Communication
• Leadership
• Coaching & Developing
• Prioritising and Organising
• Client Skills
• Adaptability
• People Skills
• Commercial Awareness
• Drive to Succeed
• Preparing for and conducting Team Meetings, including disseminating information from Team Leader or Departmental Meetings to the team.
• Managing team members according to the firm’s policies and employment laws and ensuring that HR procedures are followed such as appraisals, discipline and grievances.

• Plan and distribute workload across the team, paying appropriate attention to individual team member’s current capability, to ensure the timely and profitable completion of cases.
• Provide updates and implement Keogh’s policies, procedures and local initiatives, including actions arising from audits, to effectively inform and engage staff to perform to the desired standards.
• Ensure compliance with benchmarks set by Keoghs and by clients whilst driving settlement and ensuring quality of delivery.
• Provide supervision to team members and progress through the competency framework to achieve a financial authority/increase in financial authority.
• Identify and implement appropriate learning activities to ensure the achievement of appropriate authority levels and the ongoing development of all team members.
• Manage client finances, controlling FE/PL costs, to ensure that work is delivered profitably, and that cash flow is maximised.
• Deliver personal caseload to required company standards and to the fulfilment of personal targets.
• Complete projects and process updates to improve current operating practices or to address specific client issues.
• Providing an environment where team members feel motivated and deliver excellence.
• Effectively deal with complaints through agreed handling processes.
• Maximising the personal development of team members, identifying training needs and creation of succession planning.
• Providing an environment where team members feel motivated and deliver excellence.
• Continuously improving the quality of work in the team, conducting audits as required by administrative policies and procedures, giving feedback to team members and drafting and implementing improvement plans.
• Monitoring weekly and monthly financial management information of the team and managing the performance of team members against Key Performance Indicators.
• Ensuring the adherence to, and creation of strategies of claims handling by individual claimant firms. This will include meeting with the Director of Costs and Technical Director to articulate challenges faced and relevant successes.