At Cosy Club, our Operations Managers are hands-on leaders who run an area of c.8 sites, to ensure the highest standards, fostering close team connections, and maintaining a vibrant spirit and culture with meticulous attention to detail. Partnering with an Operations Chef, you’ll be the driving force behind your teams, their development, and the performance of your area. Cosy Club has unrelenting standards; we absolutely love people who never settle and our ultimate goal is that everyone feels welcome and leaves happy!

WHAT YOU’LL DO:

• Lead, coach and develop a high performing team of GMs and Heads of Departments, with a clear focus on succession planning and talent spotting.
• Be present in sites weekly, getting stuck into service, training teams, and ensuring consistent delivery of our standards and guest experience. We love good old-fashioned hospitality.
• Embed a culture of genuine hospitality, where every guest and team member feel welcome, valued, and proud to be part of Cosy Club.
• Drive local sales that are unique to each site, through business and community engagement, partnerships, events and creative sales initiatives.
• Ensure smooth operational execution across all your sites through delivery of the Operations Manager expectations; rotas, stock, shift planning, orders, and compliance - nothing missed, nothing forgotten.
• Own the detail; from daily performance reports to guest feedback, you’ll be across everything that impacts service, team and profitability.
• Partner with your Operations Chef to ensure seamless front and back of house alignment and shared priorities.
• Champion our unique people-focused commitments, including fair rotas, regular 121s, and supporting the wellbeing and development of your team at every level.
• Get involved in everything - from stepping into service, helping to recover guest experience, to jumping on the pass if needed, here we lead by example.
• Daily reporting on all aspects of site performance, including the detail behind every shift, your P&Ls and your people. We take complete pride in our slightly obsessive attention to detail on the small things as we know this is where we can win or lose.
• Delivering on our key performance indicators, from customer wait times, Net Promoter Scores, to EBITDA, and everything in between