Employer:
Folkestone & Hythe District Council
Salary:
Grade C/D (£25,344-£31,247 per annum) Dependent on experience
Location:
Civic Centre, Castle Hill Avenue, Folkestone, Kent, CT20 2QY / Flexible
Contract:
Permanent
Working Pattern:
Flexible Hours/Full Time
Hours:
37 hours per week.
DBS Check:
Yes
Closing Date:
25/08/2025 at 23:59
Reference:
GF01/25/320295
Are you a proactive and detail-oriented, with a passion for delivering excellent customer service? Do you thrive in a fast-paced, multi-channel environment and enjoy making a real difference in your community?
Folkestone & Hythe District Council is seeking an efficient and skilled Council Tax & Benefits Officer to join our dynamic Council Tax, Benefits & Welfare Team. This is a fantastic opportunity to contribute to a service that supports residents across the district, ensuring accurate billing, collection, and benefit processing.

WHAT YOU’LL BE DOING:

• Acting as the first point of contact for Council Tax and Benefits enquiries across various platforms (phone, email, web chat).
• Processing applications and changes efficiently and accurately in line with legislation and council procedures.
• Supporting customers to self-serve and signposting to relevant agencies for additional support.
• Managing Council Tax accounts, Housing Benefit and Council Tax Reduction claims, and recovery processes.
• Collaborating with internal teams and external partners to deliver joined-up services.