Council Tax Billing Officer at Suffolk County Council

Lowestoft, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

29 Jul, 26

Salary

25146.0

Posted On

30 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Teamwork, Communication skills, Customer service, Data entry, Attention to detail, Initiative, Account monitoring, Record keeping, Problem solving, Time management

Industry

Government Administration

Description

* Permanent and fixed term (until March 2028) vacancies based at East Suffolk, Fenland, Breckland and West Suffolk Councils * Offices in Lowestoft, Melton near Woodbridge, Thetford, Bury St. Edmunds and March * Starting salary £25,146 per annum * Full time About the role We’re looking for a number of motivated and detail-oriented individuals to join our team at Anglia Revenues Partnership (ARP). This is a fantastic opportunity to contribute to a high-performing, customer-focused service that plays a vital role in supporting our communities. We welcome applications from people of all backgrounds, lived experiences and neurodivergent individuals. If you’re passionate about making a difference and want to work in a supportive and inclusive environment, where everyone can thrive, we’d love to hear from you. What you’ll need We’re looking for someone who brings energy, initiative, and a commitment to fairness and service. You don’t need to meet every requirement to apply—we value potential and a willingness to learn. Key strengths include: * Team player and can work on own initiative * Great communication skills – written and verbal * Monitor client accounts to check payments received * Excellent customer service skills * Accurately update computer systems & records * Keep up in a fast-paced partnership environment * Liaise with other departments, Citizens Advice and Department for Work and Pensions * Ability to work from home where necessary * Could be required to travel to Thetford for training although a full programme of remote e-training is currently in place * And above all enthusiasm! We encourage you to review the full job description and person specification below for more details. Why join us? We offer a supportive and flexible working environment with a range of benefits, including: * Generous Local Government Pension Scheme * Flexible working options to support work-life balance * Agile working – a blend of office and home-based work * Access to a unique employee benefits package * Full training and ongoing support * Health and wellbeing initiatives * A culture that values continuous learning and development * Career progression opportunities * To find out more If you would like to find out more about these opportunities and have an informal conversation about the role, please contact Andrew Rose on 01842 778028 or Andrew.Rose@angliarevenues.gov.uk [Andrew.Rose@angliareveneuts.gov.uk] Visit our website www.angliarevenues.gov.uk [http://www.angliarevenues.gov.uk/] Closing date: 11:30pm on 12th May 2026 Interview date: w/c 18th May 2026 (provisional dates 21st and 22nd May 2026) How to apply Step 1 - Read the advert, the Job Description (PDF) [https://sccrecruit.blob.core.windows.net/esc-assets/Job_descriptions/Council_Tax_Billing_Officer_JD_Oct25.pdf], Person Specification (PDF) [https://sccrecruit.blob.core.windows.net/esc-assets/Job_descriptions/Council_Tax_Billing_Officer_PS.pdf] and ARP Values (pdf) [https://sccrecruit.blob.core.windows.net/esc-assets/Job_descriptions/ARP_Operational_Values.pdf] Step 2 - Complete the Supporting Statement template (Word) [https://sccrecruit.blob.core.windows.net/esc-assets/Templates/Supporting_Statement_Template_ESC.docx]. Your statement needs to indicate how you meet each of the criteria contained within the Person Specification. Please use the template provided (other formats will not be accepted). Step 3 - Complete the online application and upload your statement. Please note, CVs (Curriculum Vitaes) are not accepted. For more information, visit the How to Apply [https://www.suffolkjobsdirect.org/#en/sites/CX_6001/pages/104036] section of our Career Site. East Suffolk Council is an exciting place to work and a great place to make a real difference to people’s lives, delivering vital services to a quarter of a million people across East Suffolk. We hugely value our staff and know that in order for us to remain successful, it is essential for us to recognise talented employees, developing and retaining them within the organisation. We are therefore committed to investing in our staff and providing first-class support to ensure a positive culture and rewarding careers. To find out more about why we are so proud of East Suffolk Council and to hear why our employees think it is such a great place to work, take a look at our video. https://www.youtube.com/watch?v=TSWedQksWt0 [https://www.youtube.com/watch?v=TSWedQksWt0]

Responsibilities

The role involves monitoring client accounts to ensure accurate payments and maintaining computer systems and records. You will also liaise with internal departments and external organizations such as the Department for Work and Pensions to provide high-quality customer service.