QUALIFICATIONS REQUIRED:

• An LL.B or JD and a member in good standing of the Law Society of Ontario.*
• Training in Alternative Dispute Resolution/Mediation is considered an asset.
• A minimum of 5 years’ related experience in private practice and/or legal experience with a Regulatory body or government environment with exposure to administrative law, specifically the areas of immigration and refugee law.
• May be required to travel to attend at conferences and training programs.
• Solid understanding of the Law Society’s mandate, services, legislation, and policies, including the Rules of Professional Conduct.
• Familiarity with law office practice and procedures, and legal accounting.
• Knowledge of current trends and developments in the legal profession and their practical application.
• Expressive and persuasive in both spoken and written language in the review, assessment, substantiation, streaming and disposition of complaints.
• Strong analytical skills to reason through complex spoken and written information.
• Computer literacy, including Word Processing and Spreadsheet applications, the AS400, internet and intranet, and other Law Society applications.
• By submitting your application for employment, you agree to a clearance check of your regulatory history with the Law Society, and to the use of this information in assessing suitability for employment at the Law Society.

Intake & Resolution Counsel is responsible for the timely, accurate, and efficient review of complaints received from the Client Service Centre and for the substantiation, streaming and disposition of regulatory files to other departments within the Regulatory Division. Intake & Resolution Counsel conducts a risk assessment, identifies the regulatory issues, and collects information/documentation to close or stream files. As part of the gatekeeper function for the Division, Intake & Resolution Counsel resolves and closes files where further investigation of the regulatory issues is not warranted. Intake & Resolution Counsel conducts a risk assessment of the regulatory issues identified in a complaint, as well as of the licensee’s status history, complaints history and discipline history. Intake & Resolution Counsel conducts legal and other research, as is necessary.