Counseling and Advocacy Coordinator at Community Action Partnership of Lancaster County inc

Lancaster, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

08 Apr, 26

Salary

0.0

Posted On

09 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Program Management, Leadership, Team Development, Service Delivery, Compliance, Policies, Strategic Operations, Resource Management, Counseling, Crisis Services, Trauma Informed Practices, Collaboration, Supervision, Data Management, Community Engagement, Budget Management

Industry

Non-profit Organizations

Description

JOB SUMMARY Position Title: Counseling and Advocacy Coordinator Program: Domestic Violence Services Classification: Exempt/Full-Time Location: DVS Safe House The Counseling and Advocacy Coordinator provides leadership, oversight and program development for Domestic Violence Services’ counseling and emergency/crisis services, including the DVS Safe House and 24-hour hotline and text line. This position supervises the Safe House Supervisor, the Family Program Supervisor, and the Community Counselor. DUTIES/RESPONSIBILITIES: Program Management * Ensures the quality of and leads the ongoing growth of the DVS Community Counseling Program. * Leads the continued strategic development and implementation of best practices in emergency services, including the emergency shelter and 24-hour hotline and text line, in coordination with supervisory staff. * Ensures high-quality services for shelter residents and hotline/text line users. Develop strategies to support parents and strengthen children’s programming, in collaboration with relevant program and supervisory staff. * Coordinates closely with other DVS teams—including Housing, Outreach, and Legal Services—to ensure seamless support and service continuity for survivors across program areas. * Collaborates with cross-functional teams across the organization—including Impact Teams, Finance, and Development—to support program goals, funding strategies, and broader organizational alignment. Leadership and Team Development * Provides direct supervision, performance management, and professional development to the Counseling staff, the Safe House Supervisor and the Family Program Supervisor, ensuring alignment with program goals and trauma informed practices. * Fosters a culture of accountability, continuous learning, and supportive coaching within counseling and advocacy services. * Supports direct reports on personnel actions related to onboarding, training, ongoing development, and personnel concerns, bringing in the DVS Director and HR as appropriate. Service Delivery * Establishes workflows and program infrastructure to support quality service delivery, program fidelity, and future scaling opportunities. * Maintains a small Counseling caseload and/or facilitates support group sessions. * Addresses escalated concerns and provide coaching and guidance on complex situations, including challenges of communal living, as needed. * Participates in the on-call supervisor rotation to provide support and address team concerns during after-hours, weekend, and holidays. Compliance and Policies * Ensures counseling and emergency services programs adhere to program standards, organizational policies, and grant requirements. * Supports supervisors and their teams in maintaining accurate records and data systems related to service delivery. Enters timely and accurate data for direct services in the client database. * Contributes to the development of program procedures and service models that support compliance and innovation. * Participates in audits, evaluations, and program monitoring as required by grants or agency standards. Strategic Operations and Resource Management * Serves as an integral member of the Domestic Violence Services program leadership team, contributing to strategic planning, operational decision-making, and cross-program collaboration. * Cultivates partnerships with external agencies, housing coalitions, and community-based organizations to enhance survivor support and resource coordination. * Oversees budget and resource management for counseling and advocacy services, ensuring effective use of funds and compliance with organizational protocols. *Performs other related duties as assigned. EDUCATION/EXPERIENCE REQUIREMENTS * Master's degree in social work, counseling, psychology, or related field required. * Clinical licensure preferred. * Three years of supervisory experience required. **Please see attached for full job description** We value our team by uniting our employees with our mission. We offer a strong purpose with compassion for work-life balance. Below is a glimpse of our robust benefits offered: * Sign-on Bonus, only available for external candidates * Benefits: Medical, Dental & Vision Coverage / 403(b) Plan / Life Insurance / EAP Program * Generous number of PTO Days banked annually * Paid Parental Leave * Tuition Reimbursement * Employer- Assisted First Time Homebuyer Program Equal Employment Opportunity CAP provides equal employment opportunities to all qualified individuals without regard to race, gender, disability, ethnicity, religion, sexual orientation, age, citizenship, veterans status or genetic information. Americans with Disabilities Act Applicants as well as employees who are or become disabled must be able to perform the essential duties and responsibilities either unaided or with reasonable accommodation. The agency will determine reasonable accommodation on a case-by-case basis in accordance with applicable law.

Responsibilities

The Counseling and Advocacy Coordinator oversees the counseling and emergency services for Domestic Violence Services, ensuring high-quality support for survivors. This role includes supervising staff, managing programs, and collaborating with various teams to enhance service delivery.