REQUIREMENTS

The ideal candidate will:

• Have a strong background in administration, along with an excellent telephone manner.
• Can demonstrate a clear commitment to the care and wellbeing of clients availing of the EAP service.
• The ability to build strong relationships and be an effective part of a small team.
• Ideally experience working or training in a client care role - Nursing, Counselling, Social Care, Child Care.
• Strong IT skills – training will be provided on our internal programmes and systems
• Access to a home office, with high quality broadband.

Priorities for this role includes:

• Receiving and managing calls from employees seeking support through the EAP service.
• Understanding the needs of the client and meeting those needs by sourcing the most appropriate Counsellor or Psychologist from our network of practitioners.
• Overseeing the clinical management of cases as appropriate.
• Managing a data base of over 250 counselling practitioners based throughout Ireland.
• Providing telephone support to clients who may be distressed and in need of immediate support.
• Liaising with client HR and Occupational Health professionals, providing appropriate guidance and support in managing procedural referrals into the EAP service.
• Co-ordinating with other health care providers including GP’s, Psychiatrists and Mental Health Services as appropriate.
• Providing input into AHR’s other occupational health psychological services including the delivery of crisis supports, workshops, promotional events etc.
• Working hours Mon-Friday 9.00am to 5.30pm.
• Deliver occasional on-call support at evening and week-ends as part of a 24 hour client cover.
• Working with our Psychologists in developing future innovations and directions for our EAP service.