WHAT ON EARTH IS DECIEM?

Known as “The Abnormal Beauty Company”, DECIEM is the parent company of The Ordinary, NIOD, and other beauty brands & is an industry disruptor with a science-first approach to innovation. DECIEM was Co-Founded in 2013 by the late Brandon Truaxe, a visionary who set out to change the beauty industry through authenticity and transparency. He developed DECIEM to be a happy family (of people and beauty brands), rooted in kindness, creativity, diversity, and respect, alongside Co-Founder Nicola Kilner.
We are growing rapidly, and we’re looking for someone who shares this vision and wants to grow with us!

WHAT WE’RE LOOKING FOR

We are looking for a passionate part-time Counter Associate to join our lovely John Lewis Oxford Street team and create impact, providing an unforgettable client experience in line with DECIEM standards <3

• 30 hours per week - 4 Days
• Asset: Experience in the Retail and luxury industry is highly desirable and ideally, within the Fragrance, Beauty, Fashion, and Luxury Goods sectors.

SKILLS AND QUALIFICATIONS NEEDED TO GET THE JOB DONE

• Comfortable in engaging customers and applying products to the customer while providing consultations
• Ability to multi-task, while providing professional and outstanding customer service
• Desire to thrive working in a team environment
• Effective time management and communication skills.

• Greet all customers who enter the store with enthusiasm and professionalism, reflecting DECIEM’s vision through excellent service
• Determine the customer’s needs and suggest relevant products by listening to the customer and sharing the product knowledge acquired during brand training
• Ensure standards for quality, customer service, and health and safety are met
• Adhere to the DECIEM experience and deliver unparalleled customer service. Educate customers about the world of Beauty and Skin Care, DECIEM brands, and products
• Manage customer feedback and queries
• Assist in maintaining store standards of cleanliness and organization
• Be aware of and assist in maintaining DECIEM’s merchandising concepts
• Ensure tidiness standards are always respected and maintained
• Thriving success and exceeding company KPIs and counter targets<3
• Responsible for opening/closing the store, bank deposits, and paperwork.