Counter Associate at Painters Supply & Equipment Co

Lake City, Georgia, United States -

Full Time

Start Date

Immediate

Expiry Date

27 May, 26

Salary

0.0

Posted On

26 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Sales Support, Order Processing, Transaction Accuracy, Inventory Control, Stocking, Paint Mixing, Formula Preparation, Communication Skills, Attention To Detail, Computer Systems, Multitasking, POS Systems, Inventory Scanners, Technical Inquiries, Relationship Building

Industry

Paint;Coating;and Adhesive Manufacturing

Description

Description COUNTER ASSOCIATE BE A PART OF A GREAT TEAM WITH GROWING OPPORTUNITIES! Why Work for PSE GROUP? Weekends off Weekday schedule 8am-5pm 401(k) program with company match Generous benefits package for full time employees: Medical, Dental and Vision Company paid life and disability insurance 3 weeks Paid Time Off Competitive compensation program A great work environment with career advancement opportunities! About PSE Group: PSE Group is a nationwide team of coatings specialists dedicated to providing exceptional products and value-added services to our customer partners. PSE Group offers a wide range of coatings solutions to enhance our customers' productivity, improve quality, and reduce material cost. Our objective is to support the entire purchasing process from coatings to associated products to complete application systems. We provide comprehensive solutions to meet our customers' needs. PSE Group includes brands from across the country including Painters Supply & Equipment Co, Nyquist Paints, FAMIS, Aerocoat Source, ABC Autobody Color, Auto Paint Supply, Carolina Automotive Refinish Supply, Charlottesville Automotive Refinish Supply, Golden Isles Paint & Supply, Interbay Coatings, ProWood Finishes, RMS Pro Finishes, Specialty Coatings Inc., Strand’s Industrial Coatings, United Sales Company, and Wyrick Company. Position Overview The Counter Sales & Customer Service Associate plays a key role in delivering an exceptional customer experience within a fast-paced retail store environment. This position is responsible for supporting walk-in customers, managing phone orders, processing transactions, maintaining accurate inventory, and assisting with paint mixing and order preparation. This role requires strong communication skills, attention to detail, comfort using computer systems, and the ability to multitask while maintaining high levels of customer service. Key Responsibilities Customer Service & Sales Support (Primary Focus) Provide professional, friendly customer service both face-to-face and over the phone Assist walk-in customers with product selection, order placement, and technical inquiries Proactively contact preferred end-user customers to support sales and order follow-ups Accurately receive and enter telephone orders into company systems Track order status and communicate shipment updates to customers Support outside sales representatives by providing product and order assistance Maintain positive customer relationships through reliable and service-focused interactions Order Processing & Transaction Accuracy Process customer transactions accurately using the point-of-sale (POS) system Operate cash register and handle payments responsibly Verify orders for accuracy prior to fulfillment or delivery Maintain accurate customer records, pricing, and account setup information Ensure all paperwork and documentation are complete and accurate Inventory Control & Stocking Receive, organize, and stock incoming merchandise Put away weekly stock orders and maintain organized inventory areas Reconcile inventory discrepancies and perform inventory transfers as needed Utilize handheld inventory scanners and computer systems to manage stock Assist with inventory counts and inventory control processes Maintain accurate Color Room records including tint usage, can usage, mis-tints, and non-conformance documentation Paint Mixing & Order Preparation Prepare paint orders using standard and custom formulas Mix paint accurately and safely using appropriate equipment Maintain and clean mixing equipment and work areas Ensure proper documentation of formulas and color records (Paid paint mixing experience is preferred but not required.) Store Operations Support Maintain cleanliness and organization of the store and work areas Properly dispose of waste materials in accordance with company and regulatory standards Assist with general store operations and cross-functional duties as assigned Requirements Required Qualifications High School Diploma or GED Strong customer service and communication skills Comfortable using computers, POS systems, and inventory software Strong attention to detail and organizational skills Ability to multitask in a fast-paced environment Valid driver’s license with acceptable driving record Preferred Qualifications 1+ years of customer service, inside sales, or counter sales experience Experience with inventory control systems or inventory scanners Paint mixing or color matching experience (paid experience preferred) Retail, automotive, or coatings industry experience Sales aptitude and ability to identify customer needs Additional Requirements Ability to pass pre-employment drug screening Acceptable Motor Vehicle Record (MVR) upon hire

Responsibilities

The Counter Sales & Customer Service Associate primarily focuses on delivering exceptional customer experiences by assisting walk-in customers, managing phone orders, processing transactions, and preparing paint orders using custom formulas. This role also involves maintaining accurate inventory records and supporting outside sales representatives.