COUNTER at COLOURS INC

West Earl Township, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Jun, 26

Salary

0.0

Posted On

20 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Sales Transaction Processing, Product Selection, Technical Assistance, Order Fulfillment, Inventory Management, Freight Receiving, Relationship Building, Issue Resolution, Computer Systems Proficiency, Point-of-Sale Systems, Communication Skills, Interpersonal Skills, Attention To Detail, Time Management, Multitasking

Industry

Motor Vehicle Manufacturing

Description

Description Colours, Inc. is a leading distributor of automotive and industrial coatings, providing high-quality products, training, and service to customers across the region. We pride ourselves on reliable delivery, technical expertise, and a commitment to helping our customers succeed. Position Summary: We are currently seeking a friendly, dependable, and customer-focused Counter Sales Associate to join our Ephrata, PA team. The Counter Sales Representative is responsible for providing exceptional customer service, processing sales transactions, and supporting customers with product selection and technical assistance at the sales counter. This role serves as a key point of contact for walk-in customers, contractors, and commercial clients, ensuring accurate order fulfillment and a positive customer experience. The Counter Sales Representative supports store operations while contributing to revenue growth and inventory accuracy. Key Responsibilities: · Greet customers promptly and provide exceptional service. · Assist customers with product selection, technical questions, and recommendations to meet their project needs. · Process sales transactions accurately, including invoicing, payments, returns, and order entry. · Ensure timely and accurate order fulfillment for walk-in customers and phone orders. · Maintain strong product knowledge to effectively communicate features, applications, and benefits. · Support inventory management by stocking shelves, monitoring product levels, and communicating low-stock items. · Assist with receiving freight, organizing inventory, and maintaining an orderly and customer-friendly store environment. · Build and maintain strong customer relationships to drive repeat business and customer loyalty. · Handle customer concerns and resolve issues professionally and efficiently. · Support store operations as needed, including answering phones, preparing orders, and assisting with general administrative tasks. · Follow company policies, safety procedures, and operational standards at all times. Requirements · High school diploma or equivalent required. · Previous experience in retail, counter sales, customer service, or a similar role preferred. · Strong communication and interpersonal skills. · Ability to learn product knowledge and technical information related to automotive and industrial coatings. · Basic math skills with the ability to accurately process transactions and handle payments. · Strong organizational skills and attention to detail. · Ability to lift and move products up to 75 lbs as needed. · Proficiency in basic computer systems and point-of-sale systems preferred. Key Competencies: · Customer service excellence · Product knowledge and technical aptitude · Sales support and upselling ability · Attention to detail and accuracy · Strong communication and interpersonal skills · Time management and multitasking · Team collaboration and support · Accountability and reliability

Responsibilities

The Counter Sales Associate will provide exceptional customer service, assist with product selection and technical questions, and accurately process sales transactions for walk-in and phone orders. This role also supports store operations, including inventory management and maintaining an orderly sales environment.