Counter & Endorsement Analyst at A.P. Moller - Maersk

, , Brazil -

Full Time

Start Date

Immediate

Expiry Date

21 Dec, 25

Salary

0.0

Posted On

22 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Empathy, Professionalism, Proactive Decision Making, Clear Communication, Team Spirit, Collaboration, Customer Service, Problem Solving, Document Management, Stakeholder Communication, Email Management, Regulatory Compliance, Inventory Control, Purchase Orders, Case Management, Microsoft Teams

Industry

Logistics;Transportation;Supply Chain and Storage

Description

Habilidades Comportamentais Desenvolver relacionamentos fortes e duradouros com clientes internos e externos. Realizar atendimentos com empatia e profissionalismo, garantindo que os clientes se sintam valorizados, ouvidos e confiantes na nossa capacidade de representar seus interesses e necessidades. Ser proativo na tomada de decisões, oferecendo respostas claras e objetivas em todas as interações. Demonstrar agilidade e comprometimento na resolução de problemas, buscando sempre a causa raiz para soluções eficazes. Comunicação clara e assertiva Forte espirito de equipe Ser colaborativo Atividades – Counter Atendimento presencial aos clientes. Controle e impressão dos BLs originais. Armazenamento e organização dos documentos recebidos dos clientes. Gerenciamento dos BLs originais para desbloqueio no sistema CE Mercante. Identificação de clientes em potencial e encaminhamento ao time CX para oferta do Web Agreement. Criação de POs (Purchase Orders). Suporte ao time CX Frontline. Suporte ao time CX LCL. Suporte ao time de agentes terceirizados (3rd Party Agent). Comunicação com o time financeiro. Controle e gerenciamento de estoque de formulários. Atividades – Averbação Ajuste de datas no sistema CE Mercante. Notificação proativa de divergências de recinto (DUE) – Pré-embarque. Gestão de e-mails na plataforma Case Management. Comunicação com stakeholders internos e externos (terminais, time operacional, prontidão de carga, time de manifesto, time de transbordo, Receita Federal). Exclusão de registros no CE Mercante. Processos junto à Receita Federal via portal e-CAC. Suporte ao time CX Frontline. Contato com terminais via Microsoft Teams. Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, pregnancy, gender identity or any other characteristic protected by applicable law. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com. A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world. For more information click here. All the way.

Responsibilities

The Counter & Endorsement Analyst is responsible for providing in-person customer service, managing original BLs, and ensuring proper documentation and communication with various teams. The role also involves proactive problem-solving and support for internal and external stakeholders.