Cardiff
A new and exciting opportunity has opened to join our Travel Claims department and make a real difference in a key area of the claims process. We are recruiting for a Counter Fraud File Handler to help investigate and identify fraudulent claims. You will be coming in at an exciting time for the Travel Claims operation as we are in a period of rapid growth.
Your role will be responsible for the in-depth investigation of claims to help identify fraudulent customers. The role will require to use both tried and tested techniques, such as conversation management and tools to root out potential fraudsters. In addition to training that will be provided you should have an inquisitive mind and be able to work under your own initiative as well as being comfortable dealing with sometimes challenging calls as part of the process of investigations.
Please Note - Previous experience in Travel Claims or a Fraud department is essential for this role.

Main Responsibilities

• Investigating and managing claims that have are high risk and may be fraudulent
• Spotting trends or patterns in the claims you are investigating and ensuring this is shared with key stakeholders so that it can be considered as part of wider trends
• Utilise techniques and solutions that help you to establish if a claim is fraudulent – you should be comfortable with using a number of sources such as data insights, fraud investigation techniques and tools that help you build a profile of the claims you are investigating
• Successfully contribute to delivering the teams fraud savings targets

Preferred experience and qualifications

• Experience of working in a Travel Claims or a Fraud department is essential
• Insurance fraud qualifications preferred but not essential
• A background in investigative techniques would be useful but not essential
• Able to adapt and think quickly when presented with challenges from customers
• Comfortable using data and insights to help you effectively in your role
• Good computer literacy, candidates should possess good Microsoft office skills, including Word, Excel, Outlook, Power Point and Project

Admiral: Where You Can
We take pride in being a diverse and inclusive business. It’s a place where you can Be You, and show up as you are. We’re committed to fostering a people-first culture where everyone is accepted, supported, and empowered to be brilliant. You can, Grow And Progress at a pace and direction that suits you, Make A Difference for our customers and each other, and Share in Our Future with all colleagues eligible for up to £3,600 of free shares each year after one year of service.
Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays). You also have the option to buy or sell up to an additional five days of annual leave.
We’re proud of our people-first culture. In fact, we’ve been recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over 25 years! We’re fully committed to making sure your progression is not slowed or halted by barriers related to race, gender, age, sexuality or any of the protected characteristics.
Our fantastic benefits make sure our colleagues have a great work-life balance; You can view some of our other key benefits here

• Investigating and managing claims that have are high risk and may be fraudulent
• Spotting trends or patterns in the claims you are investigating and ensuring this is shared with key stakeholders so that it can be considered as part of wider trends
• Utilise techniques and solutions that help you to establish if a claim is fraudulent – you should be comfortable with using a number of sources such as data insights, fraud investigation techniques and tools that help you build a profile of the claims you are investigating
• Successfully contribute to delivering the teams fraud savings target