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Counter Manager - De Gruchy (37.5 hours) at Rituals
St Helier, , Jersey -
Full Time

Start Date

Immediate

Expiry Date

14 Jun, 26

Salary

0.0

Posted On

16 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Leadership, Coaching, Customer Experience, Performance Targets, KPI Management, Inventory Management, Operations Management, Employee Engagement, Decision Making, Problem Solving, Sales, Customer Satisfaction, Motivation, Communication, Retail Management, Hospitality Management

Industry

Personal Care Product Manufacturing

Description
Job Description As Counter Manager, your focus is on creating an unforgettable customer experience and helping your team to reach their full potential! You’ll work closely with your Account Manager to put our local business strategy into place as well as continuously reach performance targets and take charge with effective leadership. You’ll lead by example and coach your team to deliver an excellent customer experience! You’ll also define daily objectives and actions to drive KPIs, develop monthly plans based on productivity targets, ensure to build upon our brand awareness, manage inventory and day-to-day operations and drive employee wellbeing and engagement with regular 1-to-1’s and making a genuine connection with your team by celebrating success! Qualifications High on energy, low on ego and with a little bit of humour! You are ‘one of a kind’ because your ability to motivate your team and reach your goals in terms of customer satisfaction and sales. In addition, as Store Manager you are inspiring, and performance orientated. On top of that, you have: Prior relevant experience as a Counter Manager experience or equivalent within retail or hospitality. Proven track record of exceeding KPIs such as conversion, ATV, UPT and mystery shop results. People management skills (e.g., communication, motivation, coaching, connection, and inspiration) Experience in sharing knowledge to drive behavioural change and develop others. Decision making and problem-solving skills.
Responsibilities
The Counter Manager will focus on creating an unforgettable customer experience and leading the team to reach its full potential by implementing local business strategy and achieving performance targets. Responsibilities include defining daily objectives, driving KPIs, managing inventory and operations, and fostering employee wellbeing through coaching and engagement.