Counter Sales Agent at Bosch-HomeComfort

Largo, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

11 May, 26

Salary

0.0

Posted On

10 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Sales, Communication, Organization, Teamwork, Analytical Skills, HVAC Knowledge, Inventory Management, Problem Solving, Forklift Operations, Order Management, Technical Support, Safety Compliance, Continuous Improvement, Relationship Management, Time Management

Industry

Renewable Energy Semiconductor Manufacturing

Description

Company Description Company Description We Are Bosch. At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our areas of activity are every bit as diverse as our outstanding Bosch teams around the world. Their creativity is the key to innovation through connected living, mobility, or industry. Let’s grow together, enjoy more, and inspire each other. Work #LikeABosch • Reinvent yourself: At Bosch, you will evolve. • Discover new directions: At Bosch, you will find your place. • Balance your life: At Bosch, your job matches your lifestyle. • Celebrate success: At Bosch, we celebrate you. • Be yourself: At Bosch, we value values. • Shape tomorrow: At Bosch, you change lives. York Factory Direct Stores offer the full lineup of York, Guardian, and Hitachi HVAC Products. York FD stores provide high quality and expedient delivery of the company's full line of residential and commercial HVAC ducted and ductless systems, Source One Parts, supplies and components. You will represent one of the leading brands in the HVAC distribution channel for York Factory Direct promoting York & Hitachi's portfolios to assigned accounts. You will also become a member of a highly motivated, winning team, fostering an goal driven and positive culture. Job Description The counter sales agent deals directly with our customers on a daily basis to ensure they have a positive experience. As a member of the branch team, this will primarily be accomplished through the selling of the breadth of our products, taking customer orders, following up on existing orders, looking up and ordering parts while providing excellent customer service. This position will regularly be asked to support other branch activities to ensure its success. This may include, but not limited to, helping with warehouse duties such as loading/unloading deliveries, picking materials for next day orders, assist in the receiving and restocking of parts/ products, may include using a forklift, inventory management, safety, and other duties as required. As the daily face of the company to our customers, it is imperative to ensure they have a positive experience, while maintain our safety, quality, and other policies and standards. As a part of the branch team positively engage in our Zero Harm culture. Zero Harm is our vision that aims to eliminate all incidents, accidents, injuries, and harm in the workplace and to the environment. It is a commitment to ensure the safety and well-being of employees, contractors, and all individuals involved in our operations. Ensure incidents, near-misses, and unsafe conditions are properly reported, and eliminated in a timely manner. Ensure your PPE compliance and as a member of a team, help other do the same. As a part of branch team delight our customers by providing quality products and services which meet or exceed their requirements and evolving expectations. This is achieved through a commitment to continuous improvement and the pursuit of a zero-defect culture. Manage customer relationships and enhance the customer experience. Engage in supporting and maintaining the efficient operation of the branch in accordance with current guidelines, policies, practices, and procedures. Communicate daily with customers via phone, fax, e-mail, or in person. Enter customer orders, look up parts, parts research, and warranties. Promote and support sales promotions. Collaborate with regional sales force and other field staff to deliver premier customer service. Work closely with other vital departments such as credit, billing, shipping, purchasing, technical service, marketing, etc. Research and resolve customer issues ad complaints. Provide regular communication with our customers to scheduled dates and backorder status of product. Research and processes credit and return requests. Perform daily maintenance to customer orders to ensure timely delivery based on customer demand. Assist in shipping and receiving activities as required to assure that products are handled and stored in a safe and efficient manner. Oversee pricing and margins on orders and make appropriate adjustments when warranted. Other duties as directed. Qualifications 2-4 years of customer service experience. High School diploma or equivalent combined education and experience. Strong interpersonal, customer relationship and decision-making skills. Effective and professional communication and organization skills. Ability to work effectively as a member of a team in a high-volume fast-paced environment. Strong analytical skills. Proficiency in Windows and Microsoft Office software is a plus. HVAC industry experience preferred including warehouse and forklift operations. Additional Information All your information will be kept confidential according to EEO guidelines.

Responsibilities

The Counter Sales Agent is responsible for directly interacting with customers to ensure a positive experience through selling products, taking orders, and providing excellent customer service. They also support branch activities, including warehouse duties and maintaining safety and quality standards.