Counter Sales Associate

at  Desco Plumbing and Heating Supply

Come be a part of Desco - one of Canada’s Best Managed Companies since 2009 – earning us the ultimate honor of Platinum Club Member Status.

SUMMARY:

We are currently looking for a driven, career motivated, and customer service oriented individual to join our Customer Counter team located in Guelph, ON.
If you consider yourself a quick learner with an eye for detail, a customer focused mindset, and enjoy the challenge of physical work - this may be the opportunity for you!

Reporting to the Branch Manager, this role’s focus is to generate new and repeat sales by providing customer service excellence at the counter and presenting a professional and attentive image to customers and suppliers. The role will also provide back-up to the warehouse as required.

• Serves customers by phone, email, text messaging or in-person ensuring the customer’s order is entered accurately into the system.
• Accurate and efficient picking of customer orders for pick up at the counter and for delivery when appropriate.
• Answer pricing enquiries and stock checks. Provide technical information and product specifications.
• Coordinate delivery arrangements with the customer and monitor scheduled shipment dates to ensure timely delivery and expedite as needed.
• Create and maintain product displays that engages customers and helps stimulate sales activity, keeping merchandise and counter areas clean and professional.
• Recommend alternate products based on cost, availability or specifications.
• Communicate promotional sale items as well as discounted slow moving and obsolete inventory.
• Proactive contact with customers to ensure ongoing satisfaction and remain current on consumer preferences, changes in local codes and product developments.
• Perform various branch administration; billing; vendor returns, etc.
• Provide backup assistance to warehouse through the preparation and packing of orders, assisting in the receiving of material, and helping load/unload trucks as required.
• Assists in annual physical inventory counts.