Counter Sales Associate at Homans Associates

Braintree, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

27 May, 26

Salary

25.0

Posted On

26 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Sales, HVAC Equipment Knowledge, Merchandise Display, Data Processing, Transaction Processing, Inventory Management, Computer Literacy, Microsoft Office, Algebra, Problem Solving, Communication, Order Preparation, Credit Authorization, Warehouse Procedures, Proactive Approach

Industry

Construction

Description

At Homans we are committed to delivering amazing products along with a world-class experience that our customers have come to know and trust. We are seeking a Counter Sales Associate for our Braintree, MA facility to join our team. This full-time position operates Monday–Friday, 7:00AM–4:00PM at $24-$25/hour. In this role, you will identify customer needs, present and answer questions about products and services, and recommend tailored solutions. A positive attitude and a proactive approach to resolving customer issues will be key to your success. Relocation assistance is not available for this role. Company Website: http://www.homans.com/careers [http://www.homans.com/] Responsibilities: * Sell heating, ventilation, and air conditioning (HVAC) equipment, parts, and supplies. * Greet customer on sales floor or receive telephone calls and determine make, type, and quality of merchandise desired. Discuss use and features of various parts; demonstrate use of merchandise. * Display merchandise, suggest selections that meet customer's needs, and emphasize selling points of article such as quality and utility. Maintain a clean and organized showroom. * Read catalog, or computer for replacement part stock number and price. Advise customers on substitution or modification of part when replacement is not available. * Use computer databases to research the availability of merchandise. Fill customer orders from stock or prepare transfers from other location. Prepare sales order or quote order. * Receive payment or obtains credit authorization. Examine defective articles returned by customers to determine if refund or replacement should be made. * Solicit new and established customers via telephone to promote sales. Resolve or alert management regarding inventory issues or customer concerns. * Work with clerical staff to check and maintain open orders, purchase orders, return merchandise purchase orders. Assist in maintaining current and accurate warranty return authorizations and their credit adjustments. * Follow direction provided by counter lead (if applicable) and lends support to warehouse staff in their duties. * Other duties as assigned. Qualifications Qualifications: * Excellent customer service skills * Practical knowledge of warehouses, data processing, paper flow and operations procedures. * Must have the ability to process transactions and mediate situations among employees and customers as they arise. * Beginner to intermediate to advanced users of the Internet and Microsoft Office Products (Word, Excel, and Outlook). * Ability to learn new software quickly and accurately. * Ability to calculate figures and amounts. Ability to apply concepts of basic algebra. * High School Diploma or GED required. * While performing the duties of this job, the employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Any lifting from 50-75 would require assistance from another employee. * Prior HVAC experience is required.

Responsibilities

The Counter Sales Associate will be responsible for selling HVAC equipment, parts, and supplies by identifying customer needs, presenting products, and recommending tailored solutions. Key duties include greeting customers, managing sales orders, processing payments, and resolving customer issues while maintaining a clean showroom.