Counter Sales at mSupply

Franklin, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

30 Jun, 26

Salary

25.0

Posted On

02 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Order Fulfillment, Inventory Management, Communication, Problem Solving, Numerical Analysis, Microsoft Office, Warehouse Operations, Safety Procedures, Product Knowledge, Merchandising, Data Entry, Team Collaboration, Time Management, Attention to Detail, Technical Skills

Industry

Manufacturing

Description

Let’s unpack this – Who are we? mSupply is the leading provider of premium solutions, parts, and equipment for professionals serving customers on their appliance parts, HVAC, plumbing, and commercial kitchen needs. Headquartered in St. Louis, Missouri, mSupply is a multi-billion-dollar enterprise operating out of more than 200 locations throughout North America. Offering unparalleled product breadth, expertise across our national footprint, and ease of doing business through leading-edge technology, servicers prefer mSupply because we amplify what they do best: taking great care of their clients with speed, reliability, and accuracy. Learn more about MSupply at www.msupply.com. About API of NH/Delta T New England-based API of NH/Delta T offers a unique combination of unmatched customer service and product quality. Since it first opened as a family business in 1969, the company has been dedicated to serving and increasing the profitability of the independent HVAC contractor, with additional expertise in hydronics and sheet metal fabrication. They are a trusted provider of top-notch brands including Rheem and LG. For more information, visit apiofnh.com Job Summary The Counter Sales role delivers exceptional customer service through in-person, phone, and digital channels while supporting branch operations through order fulfillment, merchandising, and will-call assistance. This position also handles product inquiries, returns, and inventory management using company systems and tools. Job Duties & Responsibilities * Provides exceptional customer service through timely, professional communication and resolution of inquiries. * Manages pricing, product availability, and order status via phone, email, fax, and in-person interactions. * Processes orders, coordinates deliveries, and ensures accurate and timely fulfillment. * Maintains strong, solutions-oriented relationships with customers, vendors, and internal teams. * Completes all required training and applies knowledge effectively across branch operations. * Performs general warehouse duties while maintaining a clean, safe, and organized environment. * Uses appropriate PPE and conducts routine safety checks on equipment. * Communicates task status and updates with management throughout the workday. * Monitors and responds promptly to customer queues to ensure efficient service. * Sorts, stocks, and labels products accurately per established procedures. * Inspects returned and damaged goods for accuracy and condition. * Applies basic product knowledge to assist customers and support sales. * Sets up and maintains merchandise displays in line with company standards. * Adheres to inventory procedures for accurate tracking and reporting. * Verifies shipments and promptly reports discrepancies or errors. * Maintains proficiency in company systems for tasks such as data entry, messaging, documentation, and queue updates. * Performs additional duties and responsibilities as assigned to support evolving organizational needs. Qualifications * High school diploma or GED equivalent. * Minimum 3 years of customer service experience. * Proficient in MS Office (Word, Excel, PowerPoint, Outlook). * Strong aptitude for numerical analysis and mathematical operations. * Skilled in office technology, including computers, scanners, phones, and virtual meeting tools. Physical Demands & Work Environment This position may require over 40 hours per week and includes regular physical activity such as: * Lifting 25–50 lbs for up to 5 hours per day. * Operating forklifts and material handling equipment for up to 6 hours daily. * Frequent bending, squatting, kneeling, reaching, and twisting. * Prolonged use of hands, arms, and feet. * Periods of sitting, standing, and walking throughout the shift. What We Offer: We prioritize your well-being from day one with a comprehensive benefits package that includes: * Medical, dental, vision, and prescription coverage effective immediately * 401(k) plan with company contributions * Life insurance and short- and long-term disability coverage * HSA/FSA options and an Employee Assistance Program (EAP) * Paid time off, including vacation, holidays, and personal days * Weekly pay, employee discounts, and more Equal Employment Opportunity & Pre-Employment Requirements mSupply is an Equal Opportunity Employer. We make employment decisions without regard to sex, age, race, color, creed, religion, national origin, citizenship or immigration status, sexual orientation, gender identity or expression, disability, genetic information, marital status, veteran or military status, or any other status protected by applicable federal, state, or local law.   We are committed to providing reasonable accommodations for qualified individuals with disabilities and to applicants with sincerely held religious beliefs, in accordance with applicable law. To request a reasonable accommodation, please contact careers@msupply.com.   [contact%C2%A0careers@msupply.com.] Final offers of employment may be contingent upon completion of job-related pre-employment checks and screenings permitted by law for the position. For roles that require operation of a company vehicle, a Motor Vehicle Record (MVR) check may also be conducted to determine insurability. This employer participates in E-Verify to confirm employment eligibility in the United States.   #APIDelta

Responsibilities

The Counter Sales role involves delivering exceptional customer service through various communication channels while supporting branch operations. Responsibilities include managing orders, maintaining inventory, and ensuring a clean and organized work environment.