Counter Sales / Warehouse Associate at Plimpton & Hills

Great Barrington, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

17 May, 26

Salary

0.0

Posted On

17 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Order Fulfillment, Product Knowledge, Inventory Management, Safety Standards, Forklift Operation, Pallet Jack Operation, Credit Processing, Telephone Etiquette, Data Entry

Industry

Wholesale

Description

Description Reports To: Branch Manager Work Hours: Full Time FLSA Status: Non-Exempt Branch: Set Location Position Purpose: Assist customers and fill their plumbing/heating/HVAC product orders while maintaining the highest level of internal and external customer service and maintaining company safety standards. Essential Functions: Actively seek opportunities to help customers. Locate and obtain ordered products for customers. Assist in the handling of defective parts and warranty information. Process approved credits for customers when products are returned. Address questions about product, pricing and availability. Make sure all product catalogs are up-to-date and that expired ones are discarded. Accurately and safely move products of varying weights according to customer needs. Provide exceptional customer service at all times. Answer telephone calls professionally and pleasantly. Accurately input and fill customer orders. Accurately read and identify numbers for accurate order filling and receiving of material. Assist warehouse personnel when necessary. Maintain a clean and professional work environment. Safely operate a forklift, pallet jack, etc. Remain up-to-date on all safety practices and standards. Perform other responsibilities as directed. Requirements Experience, Education & Skills: Counter sales experience preferred. Familiarity with plumbing / heating / HVAC industry rules and regulations. Result driven and customer focused. High school diploma or GED preferred. Physical Requirements: While performing the duties of this job, the associate is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard. Specific vision abilities required by this job include close vision requirements due to computer work. Medium work. Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

Responsibilities

This role involves assisting customers with plumbing, heating, and HVAC product orders, ensuring high levels of internal and external customer service while adhering to safety standards. Essential functions include actively helping customers, locating and obtaining products, processing returns, and maintaining accurate product catalogs.