Counter Salesperson

at  Universal Supply Co

Company Description
With over 115 years of experience, EMCO Corporation is a leading national wholesale distributor of plumbing, HVAC, waterworks, and industrial products to the construction industry. We provide quality and cutting-edge products that help support residential, commercial, and infrastructure initiatives across Canada.
At Universal Supply, we are committed to providing sustainable solutions to our customers and the communities in which we live and serve. Our talented and passionate team members are the key to our success. We empower our team members to act like owners and make a difference within our business by striving for innovation and providing excellence in customer service.
We offer a fun, fast-paced, and dynamic workplace. We work as a team, share core values, and support each other’s growth and development. As our teammate, you will have the opportunity to continually develop your skills through ongoing training, be innovative and try new things, and work alongside passionate colleagues with diverse backgrounds and experiences. We are a team of enthusiastic individuals dedicated to meeting and exceeding the needs of the customers we serve.
Why Join Our Team?
Universal Supply is one of Canada’s largest integrated wholesale distributors of plumbing, HVAC, waterworks, and industrial products for the construction industry. We have endless opportunities for you to grow and develop in your career, along with a culture that prides itself on supporting you every step of the way!

In addition, we will offer you:

• Great mentors and on-the-job training
• Growth potential with competitive salary, benefits, and profit sharing
• A career with a solid, stable company with strong core values
• Participation in our pension plan with employer contributions
• Work-life balance and flex time.

Job Description
As a Counter Salesperson, you will play a key role in providing exceptional sales support to walk-in customers at our Profit Centre counters. You will deliver outstanding customer service by maintaining a clean, well-stocked sales area and assisting customers with their inquiries, orders, and backorders. Additionally, you will collaborate with the Inside Sales and Outside Sales teams to ensure seamless support and customer satisfaction.

Key Responsibilities:

• Assist customers with their purchases at the Profit Centre counters.
• Research products and provide recommendations based on our extensive product assortment.
• Drive sales growth by managing counter merchandising, promoting products, and generating leads for the Outside Account Manager while networking with customers.
• Accurately enter, pick, and pack sales orders placed at the counter.
• Maintain and organize the counter area, including merchandising displays.
• Notify the buyer when stock levels are low to prevent shortages.
• Follow up with vendors on backorders and provide customers with accurate delivery timelines.
• Process returns and warranty claims for account and cash sales, ensuring all paperwork complies with established procedures.
• Address and resolve customer concerns and complaints efficiently.
• Perform additional tasks as assigned by the Profit Centre Manager.

Salary Range: $45,000.00 - $65,000.00
Qualifications

Qualifications:

• High school diploma (Grade 12) or equivalent; a college or university degree is an asset.
• Minimum of 2 years of experience in customer service or counter sales.
• Exceptional customer service and verbal communication skills.
• Strong relationship-building abilities with customers, vendors, and teammates.
• Proficiency in learning and using software systems to process orders.
• Experience thriving in a fast-paced environment.
• Intermediate math skills with keen attention to detail.
• Willingness to learn how to operate material handling equipment.
• Strong work ethic with a high level of integrity.
• Ability to work effectively both independently and as part of a team.

Preferred Skills:

• Prior experience or knowledge of plumbing and building products offered at the Profit Centre.
• Ability to utilize the Internet as a resource for problem-solving and finding alternative solutions for customers
• .Familiarity with software such as Trend, Eclipse, Infor M3, Word, Excel, and Outlook.

Additional Information
EMCO is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier free workplace where all employees can contribute to their fullest potential. EMCO is committed to diversity, equity, and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by the law. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, neurodiversity, and others who may contribute to the further diversification of ideas

• Assist customers with their purchases at the Profit Centre counters.
• Research products and provide recommendations based on our extensive product assortment.
• Drive sales growth by managing counter merchandising, promoting products, and generating leads for the Outside Account Manager while networking with customers.
• Accurately enter, pick, and pack sales orders placed at the counter.
• Maintain and organize the counter area, including merchandising displays.
• Notify the buyer when stock levels are low to prevent shortages.
• Follow up with vendors on backorders and provide customers with accurate delivery timelines.
• Process returns and warranty claims for account and cash sales, ensuring all paperwork complies with established procedures.
• Address and resolve customer concerns and complaints efficiently.
• Perform additional tasks as assigned by the Profit Centre Manager