Country Head – India at COMMURE INC

Gurugram, haryana, India -

Full Time

Start Date

Immediate

Expiry Date

17 Apr, 26

Salary

0.0

Posted On

17 Jan, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Operations Management, Process Improvement, Data Analysis, KPI Design, Communication, Team Building, Crisis Management, Stakeholder Management, Continuous Improvement, Performance Management, Customer Focus, Operational Governance, Workflow Redesign, Root Cause Analysis, SOP Modernisation

Industry

Hospitals and Health Care

Description

At Commure, our mission is to simplify healthcare. We have bold ambitions to reimagine the healthcare experience, setting a new standard for how care is delivered and experienced across the industry. Our growing suite of AI solutions spans ambient AI clinical documentation, provider copilots, autonomous coding, revenue cycle management and more — all designed for providers & administrators to focus on what matters most: providing care. Healthcare is a $4.5 trillion industry with more than $500 billion spent annually on administrative costs, and Commure is at the heart of transforming it. We power over 500,000 clinicians across hundreds of care sites nationwide – more than $10 billion flows through our systems and we support over 100 million patient interactions. With new product launches on the horizon, expansion into additional care segments, and a bold vision to tackle healthcare's most pressing challenges, our ambition is to move from upstart innovator to the industry standard over the next few years. Commure was recently named to Fortune’s Future 50 list for 2025 and is backed by world-class investors including General Catalyst, Sequoia, Y Combinator, Lux, Human Capital, 8VC, Greenoaks Capital, Elad Gil, and more. Commure has achieved over 300% year-over-year growth for the past two years and this is only the beginning. Healthcare's moment for AI-powered transformation is here, and we're building the technology to power it. Come join us in shaping the future of healthcare. Commure is looking for a Country Head – India to own and scale our India operations. This leader will be accountable for operational excellence, delivery outcomes, team leadership, and transformation, with a strong focus on process improvement. What you'll do Own India operations end-to-end Lead overall India operations across functions (e.g., revenue cycle operations, support teams, shared services, and enabling functions as applicable). Own delivery metrics and outcomes: productivity, quality, turnaround time, SLAs, customer impact, and cost efficiency. Build strong operating rhythms: weekly business reviews, KPI dashboards, performance reviews, and escalation management. Drive process improvement & transformation Identify bottlenecks and redesign workflows to reduce errors, improve throughput, and strengthen controls. Lead continuous improvement initiatives using Lean-style thinking (root cause analysis, SOP modernisation, standardisation). Data-driven management & systems understanding Use data to drive decisions—ensure metrics are well-defined, trusted, and actionable (single source of truth mindset). Understand backend data flows enough to ask the right questions: source systems → transformations → dashboards → operational action. Partner with analytics/BI/engineering to improve instrumentation, reporting, and operational insights (e.g., Retool dashboards, SQL-based reporting, ERP/CRM/RCM tooling integrations). Build and lead high-performing teams Lead senior managers and functional leaders; build org design that scales. Set a culture of accountability, ownership, and customer-first execution. Coach leaders to run strong teams: performance management, capability building, hiring, succession planning. Stakeholder management & cross-functional partnership Serve as the senior India leader to US stakeholders—clear communication on performance, risks, and plans. Work closely with Finance/HR/Legal/Compliance to ensure operational governance, controls, and adherence to local regulations. Own crisis management and client escalations, ensuring fast containment and long-term fixes. Must-have qualifications 10+ years of experience with meaningful leadership in operations (scaled teams, managed senior leaders). Proven experience driving process improvement at scale (reduced cost, improved quality, improved TAT). Strong grasp of data-driven ops: KPI design, dashboards, operational analytics, root cause analysis. Excellent communication and executive presence; ability to influence globally distributed stakeholders. Commure is committed to creating and fostering a diverse team. We are open to all backgrounds and levels of experience, and believe that great people can always find a place. We are committed to providing reasonable accommodations to all applicants throughout the application process. Please be aware that all official communication from us will come exclusively from email addresses ending in @getathelas.com, @commure.com or @augmedix.com. Any emails from other domains are not affiliated with our organization. Employees will act in accordance with the organization’s information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities. Employees will report to the information security office any confirmed or potential events or other risks to the organization. Employees will be required to attest to these requirements upon hire and on an annual basis.

Responsibilities

The Country Head will own and scale India operations, leading overall operations across various functions and ensuring delivery metrics and outcomes are met. This role involves driving process improvement initiatives and building high-performing teams.