Join our Client Services Program as a Helpline Counsellor and make a meaningful impact in the lives of those we serve. We’re currently looking for a compassionate and dedicated counsellor to fill a full-time, unionized position, working Monday to Thursday 11am to 8:45pm.

IMPORTANT DETAILS YOU NEED TO KNOW:

• Ongoing training and development is a required condition of this position.
• A criminal records search and an intervention record check are conditions of employment.
• If eligible for registration with a professional body, registration must be current.
• In accordance with Canadian immigration requirements, priority will be given to Canadian citizens and permanent residents of Canada.
  Apply to become part of the movement. FearIsNotLove. Be part of changing the conversation with us.
  CLOSE DATE: This position will remain open until July 10, 2025 or until filled.
  FearIsNotLove is committed to diversity, equity and inclusion.

WE ENCOURAGE QUALIFIED CANDIDATES FROM ALL GENDERS, RELIGIOUS, ETHNIC AND SOCIAL BACKGROUNDS TO APPLY.

We thank all candidates for their interest, only those selected for an interview will be contacted. We regret that we are unable to accept telephone inquiries.
Job Types: Full-time, Permanent
Pay: From $28.78 per hour

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Calgary, AB: reliably commute or plan to relocate before starting work (required)

Application question(s):

• How many years of experience do you have working within the court system and supporting individuals affected by domestic violence and abuse?

Licence/Certification:

• driver’s license (required)

Work Location: In perso

THE AGENCY PLAYS AN IMPORTANT ROLE IN THE DAILY LIVES OF INDIVIDUALS AND FAMILIES LIVING WITH FEAR IN THEIR CLOSE RELATIONSHIPS. IN WHATEVER WAY DOMESTIC VIOLENCE IMPACTS A PERSON; WHETHER THEY ARE A VICTIM, SOMEONE WHO USES ABUSE AND WANTS TO CHANGE, OR SOMEONE WHO KNOWS ANOTHER PERSON BEING ABUSED—FEARISNOTLOVE IS HERE TO HELP.

Our goal is to help people to have violence-free lives, to live without fear, and get to the ultimate outcome – love. It’s what we all want and need. We are looking for people who want to be part of changing the conversation about domestic violence and abuse.
FearIsNotLove creates safe spaces. We listen, we support, we encourage and we are judgement-free. We are relentless in our commitment to our clients, our communities and each other. We believe change is possible. At our core is an uncompromising commitment to our team of talented people who believe in our mission. We believe that when people feel empowered and safe, they are able to move forward with the best decisions for them and their family.
Reporting to the Team Lead, the Court Case Coordinator’s focus is to support clients who are experiencing Domestic violence and abuse with information about the court process and resources that they can access to support in the decision-making process.
Court Case Coordinators prepare clients for court by outlining the court process and what to expect. Court Case Coordinators provide support, assistance, and information in understanding and completing an order, the procedure for filing an order and safety planning for attending court. The Court Program provides individuals with information on the justice system, referrals to legal resources, and assistance on exercising their rights as they navigate the justice system.

WHAT YOU’LL BE DOING

• Maintain a combined caseload of active and brief services clients.
• Conducts safety planning specifically tailored to court related interactions.
• Prepare clients for court appearances/proceedings-assisting them with court readiness (specific to Family Court matters).
• Provide debrief support/sessions following court proceedings.
• Provide comprehensive information about legal proceedings and court processes (as they relate to domestic violence/Family Law matters)
• Accompany clients to court proceedings to help them navigate the court house, offer moral support and general guidance.
• Complete client led case planning with all active caseload clients.
• Complete Danger Assessments and safety planning with all active caseload clients.
• Provide community resources and referrals appropriate to identified needs of clients.
• Collaborate with other professionals, as needed, to support clients goals and needs.
• Responsible for managing risk with clients, including identifying risk to self or others, and risks of harm to children. When risk is identified, consulting with others as needed, escalating these concerns to supervisors, and following established processes and documentation
• Complete referrals to partnering legal resources for clients seeking legal advice and/or guidance.
• Attend joint Community Services Counselling and Court Program team meetings, staff supervisions and client consultations.
• Completes all required documentation related to client file management within the established timelines. (NOTE: this includes the client surveys but I think this bullet captures everything).
• Complete all personnel/employee administrative documentation within the established timelines.
• Attend meetings with clients virtually, over the phone, in person and at the Court House.
• Attend the Community Services Counselling and Court Program team meetings, supervisions, and case consultations.
• Ensure Compliance with Accreditation Standards; Maintain current police and IRC checks, professional registration (if applicable), and required accreditation-related training (e.g., First Aid, NVCI, Indigenous, Diversity, response-based).
• Ensure client files meet accreditation standards and agency policies
• Other duties as assigned to support FearIsNotLove’s clients and program.