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Court Services Victoria provides corporate services and facilities to support the performance of the judicial, quasi-judicial and administrative functions of Victoria’s courts and tribunal, Judicial College and Judicial Commission. Collectively, Victoria’s Supreme, County, Magistrates’, Children’s, and Coroners courts, the Victorian Civil and Administrative Tribunal (VCAT), the Judicial College of Victoria, the Judicial Commission of Victoria, and Court Services Victoria (CSV) are referred to as the `Courts Group’.
Our people enable the Courts Group to deliver on each jurisdictions own strategic priorities while also pursuing strategic opportunities that are interconnected and deliver benefits more broadly.
The Magistrates’ Court of Victoria (MCV) is the first level of the Victorian court system and is a jurisdiction within the Court Services Victoria. It has a long history of providing justice for the people of Victoria in metropolitan and regional courts across the state. The Court determines in excess of 300,000 cases per annum at 51 locations, equating to approximately 90 percent of all cases that come before Victorian courts each year. The Court aims to be an innovative, accessible, and responsive court that provides quality services to the Victorian community.

The Court Support Services - Navigation and Triage Officer role supports the overall provision of the Navigation and Triage service at Sunshine Magistrates Court. The role will provide navigation and triage services for court users to access mainstream court support programs and specialist services and agencies. The role will engage directly with court users and partner agencies to provide specialist support and general information regarding court hearings, engaging with parties to collect sensitive information, and to support early referrals to legal and specialist services. This role plays a key role in the wider Court Support Services team and may be required to provide support and flexibly to other Court Support Services
programs (such as CISP or ARC) or initiatives at Sunshine Court or other locations.