GENERAL INFORMATION

Salary
£23,311
Working Pattern
Full Time, Part Time, Part Time/Job Share, Flexible Working
Vacancy Approach
External
Location
Stoke-on-Trent
Region
West Midlands
Closing Date
03-Mar-2025
Post Type
Permanent
Civil Service Grade
AA
Number of jobs available
4
Job ID
3123

DESCRIPTIONS & REQUIREMENTS

Job description

ABOUT US

HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our service users and colleagues within HMCTS, w people and businesses access potentially life-changing justice. We are looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice. If you are interested in developing a career with a real purpose, please apply.

YOUR SKILLS AND EXPERIENCE

With a friendly and approachable manner, you’ll possess strong communications skills, with the ability to assist and address court users in a clear and confident manner. You’ll have the ability to multi-task, prioritise and organise your own time undertaking some administrative tasks. You’re comfortable using IT, with the attention to detail to ensure court documents are accurate and able to adapt to and learn new software packages. You take pride in providing help and reassurance calmly and professionally in what can sometimes be challenging situations.
Please refer to the job description attachment for more information
Please make sure that you include your current duties and responsibilities in your CV.

JOB DESCRIPTION ATTACHMENT

• 
  Usher Job Description.docx (Job Description Attachment)

EXPERIENCE

We will assess your experience for this role via the following methods
CV or Work History
Evidence of Experience
CV or Work History

You will be an essential first point of contact for all the court users. T will be regular contact with the judiciary and assisting the administrative staff. You will meet members of the public, which may include vulnerable witnesses, and their legal representatives; prepare court /hearing rooms, and complete documentation, as well as ensuring the court runs efficiently. You will also carry out some general clerical work as required to support the work of HMCTS. Ushers work within a team with regular management support and are responsible for their own time.