GENERAL INFORMATION

Salary
£25,012
Working Pattern
Full Time, Part Time, Part Time/Job Share, Flexible Working
Vacancy Approach
External
Location
Worcester
Region
West Midlands
Closing Date
03-Sep-2025
Post Type
Permanent
Civil Service Grade
AA
Number of jobs available
1
Reserve List
12 Months
Job ID
9018

DESCRIPTIONS & REQUIREMENTS

Job description

ABOUT US

HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our service users and colleagues within HMCTS, w

• people and businesses access potentially life-changing justice.
• We are looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice.
• If you are interested in developing a career with a real purpose, please apply.

YOUR SKILLS AND EXPERIENCE

• With a friendly and approachable manner, you’ll possess strong communications skills, with the ability to assist and address court users in a clear and confident manner.
• You’ll have the ability to multi-task, prioritise and organise your own time undertaking some administrative tasks.
• You’re comfortable using IT, with the attention to detail to ensure court documents are accurate and able to adapt to and learn new software packages.
• You take pride in providing help and reassurance calmly and professionally in what can sometimes be challenging situations.
  Please refer to the job description attachment for more information
  Please make sure that you include your current duties and responsibilities in your CV.

SKILLED WORKER VISA

From 22 July 2025, the Government increased the salary threshold and skills level for Skilled Worker visas. This role does not meet the eligibility criteria for sponsorship in accordance with the current immigration rules if you looking to apply for a Skilled Worker Visa for the first time.
The Department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa continuously since before 22 July 2025. If you have held a Skilled Worker visa continuously, please raise this during your vetting checks and eligibility will be assessed in accordance with the immigration rules and transitional provisions in place.
If you are applying for this role and you do not meet the new eligibility criteria for sponsorship (or the transitional provisions), you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom.
The Department will continue to comply with UK Immigration Rules applied in the UK and Civil Service. You can read more about Skilled Worker visas and the eligibility criteria .

JOB DESCRIPTION ATTACHMENT

• 
  Usher Job Description.docx (Job Description Attachment)

EXPERIENCE

We will assess your experience for this role via the following methods
CV or Work History
Evidence of Experience
CV or Work History

YOUR ROLE

• You will be an essential first point of contact for all the court users.T
• will be regular contact with the judiciary and assisting the administrative staff.
• You will meet members of the public, which may include vulnerable witnesses, and their legal representatives; prepare court /hearing rooms, and complete documentation, as well as ensuring the court runs efficiently.
• You will also carry out some general clerical work as required to support the work of HMCTS. Ushers work within a team with regular management support and are responsible for their own time.

HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our service users and colleagues within HMCTS, w

• people and businesses access potentially life-changing justice.
• We are looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice.
• If you are interested in developing a career with a real purpose, please apply