Courtyard Bozeman Weekend Morning Front Desk Associate at Level5 Hospitality

Bozeman, Montana, United States -

Full Time

Start Date

Immediate

Expiry Date

25 Jun, 26

Salary

20.0

Posted On

27 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Front Desk Operations, Guest Service, Check In, Check Out, Operating Procedures, Emergency Procedures, Daily Reporting, Credit Card Processing, Room Assignment, Telephone Etiquette, Reservation Management, Complaint Resolution, Incident Reporting, Personal Appearance, Microsoft Office Suite, Organizational Skills

Industry

Hospitality

Description

Welcome to Level5 Hospitality! We are a team of diverse experts that came together to create a powerhouse in the hotel management space. This L5 lifestyle encompasses our values, ethics, mindset, and integrity. Our lifestyle drives performance to be a world class hospitality partner. We are high touch, results driven, collaborators with a shared commitment to innovation and creativity. Partner with Level5 Hospitality for a bold, refreshing, extraordinary experience. Let’s Level Up! Job Summary: As a Front Desk Agent you will be the first impression for our guests upon arrival and throughout their stay. Your goal is to provide Level5 Hospitality and service for each and every guest. This position may also include occasional shifts in other front of house departments such as breakfast hosting or waterpark attendant. Additionally, we hope to find a candidate interested in training for some part time sales coordinator tasks with our sales department Duties/Responsibilities: • Perform all check in and check out tasks • Operate the front desk according to standard operating procedures and with exceptional guest service • Know emergency procedures and ow to respond • Complete daily reports, audit correspondence, as required by shift • Receive and confirm credit cards for validity and acceptability • Welcome guest upon their arrival and assign rooms • Take incoming calls, online and in-person room booking requests, and answer questions about guests needs involving room rates, available rooms, amenities, and special requests • Communicate with housekeeping to make sure guest rooms are ready • Manage online and phone reservations • Respond to clients complaints in a timely and professional manner • Create incident reports for guest injuries/issues when required • Maintains a high standard of personal appearance and grooming, which includes compliance with the dress code policy • Performs other related duties as required Required Skills/Abilities: • Proficient in Microsoft Office Suite or similar software • Work experience as a Front Desk agent preferred but not required • Level5 High Touch service • Excellent communication and organizational skills • Flexibility with shifts and scheduling • Must be available weekends and/or holidays • Must have transportation to and from work • Must have stellar attendance and punctuality Education and Experience: • Must be able to remain in a stationary position during shift. • Must be able to access and navigate the facility. • Employees are required to adhere to safety requirements by wearing the appropriate personal protective equipment. • Work is routine and repetitive in nature and may require strenuous physical exertion at times, including the ability to move objects weighing up to 50lbs.

Responsibilities

The Front Desk Agent serves as the initial point of contact for guests, providing high-touch service throughout their stay by performing all check-in and check-out tasks according to standard operating procedures. This role also involves handling reservations, communicating with housekeeping, responding to complaints, and potentially assisting in other front-of-house departments like breakfast hosting or waterpark attendance.