SKILLS, KNOWLEDGE AND EXPERIENCE

• Proven experience supervising or leading frontline teams.
• Strong knowledge of Front of House service operations and presentation standards.
• Familiarity with rota planning and scheduling tools such as Timegate.
• Good working knowledge of HR processes including onboarding, probation, and absence management.
• Strong organisational skills and attention to detail.
• Excellent verbal and written communication skills.
• Competent with Microsoft Office and internal systems
• Able to remain calm and solution-focused under pressure.
• SIA and IOSH Managing Safely qualifications preferred/
• A professional, proactive, and people-focused attitude at all times.
  Working Hours - 4 days out of Mo – Fri, 06:00–16:30

PURPOSE OF THE ROLE

The Cover Team Supervisor plays a vital role in ensuring effective site cover and operational continuity across both the Residential and Commercial portfolios.
Reporting directly to the Cover Team Manager, the Supervisor is responsible for scheduling, rota planning and coordination, onboarding and training of new team members, overseeing recruitment, managing HR and compliance processes, maintaining accurate documentation, and tracking holidays for all cover staff.
The Supervisor works 4 days out of 5 during Monday to Friday (06:00–16:30). Although this is a mainly Mo – Fri, office hours role, a degree of flexibility is required to meet occasional operationals need of the cover team working 24/7.
You will be formally based at our offices in 15 Finsbury Circus, however, the role is highly mobile to allow a blend of working locations between office attendance, site visits, team member meetings, and working from home during the first few hours of the day.
This role requires a high level of organisation, autonomy, and attention to detail to ensure seamless service delivery.