CPD Customer Service Coordinator at Northwest Nazarene University Inc

Nampa, Idaho, United States -

Full Time

Start Date

Immediate

Expiry Date

17 Mar, 26

Salary

0.0

Posted On

17 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Organization Skills, Detail Orientation, Time Management, Communication Skills, Computer Skills, Teamwork, Initiative

Industry

Higher Education

Description

Description Description of Position Working within the NNU Center for Professional Development (CPD) and NNU Global, the CPD Customer Service Coordinator is responsible for responding to student and stakeholder inquiries and supporting student requests for information and help. The CPD Customer Service Coordinator also performs consistent office tasks and supports office projects. This is a part-time position with the potential of becoming a full-time position within the first year. Essential Functions Respond to student inquiries via email and telephone, including student logins, discount codes, course questions, receipts, and payments Process courses by entering them into Higher Reach Place and monitor student book orders Oversee course evaluations Work with the CPD Operations Coordinator to process incoming payments Prepare conference materials Monitor, order, and dispense internal office supplies Coordinate office events and celebrations Support the CPD marketing team with customer insights and social media engagement Perform other duties as assigned Requirements Required Qualifications High school diploma Work under own initiative to facilitate effective and meaningful team efficiency Strong organization skills and detail orientation Time management skills: able to prioritize workload and projects and to adjust priorities Excellent oral and written communication skills Strong computer skills and ability to learn new systems Work well within a team-oriented environment The University requires that all candidates be Christians (preferably in the Wesleyan tradition), and must be comfortable with, in agreement with the mission and lifestyle values of NNU Preferred Qualifications Associate or bachelor’s degree in business, education, or related field 2+ years of general business experience Compensation Salary determined by the educational background and experience of each applicant. Full-time personnel offered access to a benefits package including health, vision, and dental insurance for employee and family, life and disability insurance, flexible spending plan, tuition benefits, annual leave, sick leave, opportunities for professional development, and a retirement program. Northwest Nazarene University is an Equal Opportunity Employer. As an educational institution operating under the auspices of the Church of the Nazarene, Northwest Nazarene University is permitted, and reserves the right to prefer employees on the basis of religion (Title VII, Sections 702-703, United States Civil Rights Act of 1964, as amended).

Responsibilities

The CPD Customer Service Coordinator responds to student inquiries and supports student requests for information. They also perform office tasks and assist with office projects.