CPM Coordinator at SMG Engineering Automotive Company

Cairo, Cairo, Egypt -

Full Time

Start Date

Immediate

Expiry Date

24 Jan, 26

Salary

0.0

Posted On

26 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Relationship Management, CRM Campaigns, Data Cleansing, Marketing Outreach, Event Participation, Market Research, Competitor Analysis, Campaign Planning, Performance Tracking, Communication, Problem-Solving, Project Management, Organizational Skills, Microsoft Office, Analytical Skills, Proactive Attitude

Industry

Motor Vehicle Manufacturing

Description

Customer Relationship Management Implement and monitor customer contact plans to enhance engagement and retention. Manage CRM campaigns and ensure accurate execution and tracking within the system. Maintain updated, high-quality CRM data and perform regular data cleansing. Handle customer complaints efficiently and ensure timely, professional resolution. Marketing Outreach and Events Execute marketing outreach events as per the approved plan. Participate in events, collect customer data, and measure ROI for each event. Propose and implement PR and media events to support brand visibility. Ensure all marketing activations reflect the brand’s image and objectives. Market Research and Competitor Analysis Conduct monthly surveys on competitors’ marketing activities across various media channels (newspapers, radio, outdoor, digital). Perform product and pricing analysis to support market positioning and strategy. Gather and analyze market data to identify trends and opportunities. Provide insights and recommendations to management based on research findings. Campaign Planning and Execution Create marketing campaigns on the CRM system and ensure proper implementation. Coordinate with internal departments to align campaign objectives and deliverables. Monitor campaign performance metrics and suggest improvement actions. Prepare regular progress dashboards and campaign performance reports. Reporting and Performance Tracking Prepare monthly marketing activity reports including outreach, campaigns, and competitor research. Track ROI for marketing events and digital initiatives. Support the marketing manager with analytical insights to guide future planning. Ensure timely submission of all marketing reports and dashboards. Requirements Education Bachelor’s degree in Marketing, Business Administration, or related field. Experience 0–1 years of experience in CRM, marketing coordination, or product marketing. Previous experience in the automotive or retail industry is an advantage. Technical Skills Strong knowledge of CRM systems and marketing automation tools. Proficiency in Microsoft Office (Excel, PowerPoint, Outlook). Understanding of market research methods and data analysis. Management & Coordination Skills Strong organizational and project management abilities. Ability to manage multiple marketing activities simultaneously. Detail-oriented with strong follow-up skills. Personal & Interpersonal Skills Excellent communication and presentation abilities. Customer-focused mindset with problem-solving attitude. Proactive, self-motivated, and able to work under pressure. Benefits Why Join SMG? Legacy, Leadership & Vision Join a pioneering organization with over five decades of excellence in Egypt’s automotive sector. SMG is the sole importer of Porsche, Scania, and Harley-Davidson, a trusted partner to the main Aftermarket Spare Parts Wholesale and Retail, and the most reliable and business partners of automotive garage tools and equipment. Be part of a forward-thinking company with a diversified investment portfolio and a strong vision for sustainable mobility, innovation, and market leadership. Meaningful & Impactful Work Contribute to a company that isn’t just selling cars, but shaping the future of road safety, customer experience, and automotive service standards in Egypt. From premium vehicle brands to aftermarket solutions and industrial tools, your work will have an impact across multiple industries and thousands of customers. Growth & Development SMG empowers its employees with a culture of continuous learning, internal mobility, and career progression. With full support for both internal and external training, you’ll gain access to tools and knowledge that help you thrive as a leader. Whether you’re optimizing operations or leading financial strategy, your contribution will drive real results. People-First Culture Work in an inclusive, collaborative environment that values expertise, transparency, and trust. At SMG, we encourage open communication across all levels—including 24/7 access to HR support—because we believe that progress begins with honest conversation. Competitive Rewards & Benefits Enjoy a comprehensive compensation package designed to support you and your family, including: Medical, social, and life insurance Pension plan Annual salary review and profit-sharing program Exclusive discounts on service, spare parts, and branded items Fully paid training program

Responsibilities

The CPM Coordinator will implement and monitor customer contact plans to enhance engagement and retention while managing CRM campaigns. Additionally, they will execute marketing outreach events and conduct market research to support brand visibility and strategy.