ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences.
Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds.
Game-changers, innovators, culture-lovers—and humankind.
We invite discovery and debate. We recognize key moments as milestones.
We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.

GENERAL SUMMARY:

The Product Manager is responsible for the planning and execution of ConnectWise platforms, from gathering requirements, designing technical and functional specifications, managing the product backlog, and coordinating development efforts through to implementation and subsequent support. This role works in partnership with cross functional teams to coordinate and enhance development efforts, aid partners in product navigation, and find effective solutions

KNOWLEDGE, SKILLS, AND/OR ABILITIES REQUIRED:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to manage large projects and processes independently with limited supervision
• Product Management experience with a CPQ SAS product.
• Recognized subject matter expert of applicable work area
• Ability to situationally adapt and understand new technology/processes as per business and partnerrequirements
• Strong communication and presentation skills (verbal and written) with the ability to effectivelycommunicate with both technical and non-technical partners
• Ability to work in rapid pace environment with multiple projects, while maintaining high quality work
• Demonstrated commitment to partner and team-oriented management
• Familiarity with software development, database, server/client, and similar technical concepts
• Demonstrated understanding of the techniques and methods of modern product management
• Must be detail-oriented and able to work on multiple priorities simultaneously
• Knowledge of MSP industry
• Preferred: Knowledge of Agile Methodology, software development life cycle, and Atlassian Product Suite

EDUCATIONAL/VOCATIONAL/PREVIOUS EXPERIENCE RECOMMENDATIONS:

• Bachelor’s degree in related field or related business experience
• 5+ years relevant experience
• Preferred: Experience in ConnectWise PSA application, Salesforce, NetSuite.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provides support to the Product Management team, with a high attention to detail.
• Researches, analyzes, and documents findings.
• May coach, review, and/or delegate work to other team members.
• Defines and drives the business plan, strategy, and positioning of the products to align to corporategrowth strategy.
• Collaborates to discover solutions to identified problems, using sound judgement to assess risks, and tolay out the value of your solution in a well-structured, data-informed, written narrative.
• Proactively identifies market opportunities and performs analysis to understand the competitivelandscape, trends, and emerging opportunities.
• Interacts with customers and prospects to define market requirements and communicates the needs tothe development team.
• Monitors product performance to evaluate adoption rates, user experience, and production issues.
• Prioritizes the product backlog in conjunction with overall business and partner needs.
• Represents ConnectWise in all partner engagements, events, conferences, and other venues.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to manage large projects and processes independently with limited supervision
• Product Management experience with a CPQ SAS product.
• Recognized subject matter expert of applicable work area
• Ability to situationally adapt and understand new technology/processes as per business and partnerrequirements
• Strong communication and presentation skills (verbal and written) with the ability to effectivelycommunicate with both technical and non-technical partners
• Ability to work in rapid pace environment with multiple projects, while maintaining high quality work
• Demonstrated commitment to partner and team-oriented management
• Familiarity with software development, database, server/client, and similar technical concepts
• Demonstrated understanding of the techniques and methods of modern product management
• Must be detail-oriented and able to work on multiple priorities simultaneously
• Knowledge of MSP industry
• Preferred: Knowledge of Agile Methodology, software development life cycle, and Atlassian Product Suit