POSITION SUMMARY - (CRANBURY, NJ) ASSISTANT OPERATIONS MANAGER - NOW HIRING!

The Assistant Operational Manager plays a critical role in supporting the General Manager with the day-to-day operations of the Service Center. This role ensures that the facility meets high standards of service, compliance, and profitability, while delivering exceptional customer service to both internal and external clients. The successful candidate will help oversee personnel, operations, quality control, and customer satisfaction, maintaining alignment with the company’s 5 Core Values: Safety, Service, People, Profits, and Innovation.

MINIMUM QUALIFICATIONS

Minimum 4 years of experience in the Household Goods industry service center operations
High School Diploma or equivalent required
Valid Driver’s License with a clean driving record (Class C preferred)
Strong sense of urgency, attention to detail, and ability to multitask
Proficient in Microsoft Office Suite (Excel, Outlook, Word)
Demonstrated customer service and communication skills
Excellent organizational and supervisory capabilities
The ability to support and maintain a positive work environment associated with the company’s culture
Willingness to travel when needed

PREFERRED QUALIFICATIONS

Supervisory or team leadership experience in Household Goods setting
Working knowledge of ISO procedures and quality control frameworks

PHYSICAL REQUIREMENTS

Ability to safely drive company vehicles and operate Class C equipment (if applicable)
Capable of lifting up to 50 lbs and transferring furniture/personal items without mechanical assistance
Physically able to conduct residential surveys, including stairs, crawlspaces, and garages
Ability to stand for extended periods (up to 8 hours within a 12-hour shift)
Tolerant of varying environmental conditions (indoors/outdoors, warehouse/home, trailer temperatures)
Proficient in operating a dolly and handling heavier furniture when required
Able to pack/unpack boxes weighing up to 50 lbs
Must have the stamina and flexibility to climb stairs (up to 240 steps/hour), stand, bend, and walk for long durations
Comfortable working with computers and office machinery for administrative functions
Excellent verbal communication over phone and in person

Support daily operations at the Service Center, including:
Crew assignments and schedule updates
Reviewing timecards and preparing operational reports
Processing billing-related paperwork
Coordinating with departments to provide customer support
Conduct pre-move surveys at customer sites and promptly share data with Move Coordinators
Perform on-site job visits to ensure service quality and customer satisfaction
Operate company vehicles (cars and trucks as applicable)
Assist in overseeing warehouse activities
Train, supervise, and support employees in alignment with company standards
Address team inquiries and resolve operational concerns from Drivers and Movers
Promote continuous improvement through process evaluations and performance feedback
Monitor and ensure compliance with ISO standards and internal procedures
Contribute to overall Service Center profitability and operational excellence
Perform all additional duties as required in support of household goods operations