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Creation Manager/Supervisor (BGC Taguig) | Onsite at Tasq Staffing Solutions, Inc.

Taguig, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

12 Aug, 26

Salary

0.0

Posted On

14 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Leadership, Sales Operations, Performance Tracking, KPI Monitoring, Client Coordination, CRM Management, Coaching, Workflow Management, B2B Sales, SaaS, English Communication, Call Quality Monitoring, Escalation Handling, Administrative Oversight, Performance Reviews, Customer Support

Industry

Staffing and Recruiting

Description

Working Setup: 100% Onsite (BGC Taguig) Work Hours: 11PM to 8AM Responsibilities: Team Leadership & Supervision: Mentor Sales Assistants to achieve targets, monitor quality, and conduct performance reviews with training support. Sales Operations & Frontline Engagement: Manage sales activities, client inquiries, communication, call quality, CRM accuracy, and process improvements. Reporting & Performance Tracking: Monitor KPIs and prepare reports to analyze trends and identify improvements. Client & Stakeholder Coordination: Handle escalations, ensure timely client communication, and collaborate internally. Administrative Oversight: Support daily sales operations, documentation, and ensure organized records and compliance. Requirements: Bachelor's Degree required (or High School diploma with solid professional experience for at least 3 years) Excellent English communication At least 3 years of experience in contact center (B2B/SaaS) At least 2 years tenure in Supervisory role Strong leadership, English skills, and workflow management US night shift, tool proficiency, high call volume comfort Coaching passion, sales/customer support results.

Responsibilities

Lead and mentor sales assistants to achieve targets while managing daily sales operations and client inquiries. Monitor KPIs, handle escalations, and ensure CRM accuracy and process improvements.