THE ROLE & THE TEAM

Zalando Marketing Services (ZMS) is seeking a Creative Account Manager to strengthen our creative offering by managing strategic brand partnerships with Europe’s leading fashion and lifestyle brands. This role is key in delivering impactful creative campaigns that truly connect with the Zalando audience and support long-term commercial success for our partners.
As a Creative Account Manager, you will take ownership of a portfolio of brand accounts, acting as their strategic creative advisor. You will guide partners through the creative journey and be accountable for delivering creative campaigns that are not only visually compelling, but also commercially driven and strategically sound. Working closely with our in-house stakeholders including zStudios, ZMS Partner Consultants and more, you will ensure the highest quality creative output and seamless cross-functional collaboration.

WHAT WE’D LOVE YOU TO DO (AND LOVE DOING)

• Client Partnership & Strategic Consulting: Act as the lead creative contact for your brand partners, you’ll identify growth opportunities by deeply understanding partner needs and business objectives, proactively advising creative approaches that lead to the most optimal commercial outcome.
• Creative Stewardship: Ensure that all concepts reflect a deep understanding of brand identity, campaign goals, and market trends. You will act as the brand’s internal ambassador, ensuring that every creative decision supports both the strategic intent and the business objectives of the campaign.
• Quality Assurance: Champion excellence in campaign output, maintaining consistent high quality across all touchpoints. Ensure timelines, budgets, and output are aligned with both brand expectations and Zalando standards.
• Campaign Effectiveness & Optimization: Understand campaign performance, gather key insights to inform future creative approaches and ensure ongoing alignment with brand objectives, audience relevance, and commercial outcomes. Use these insights to continuously elevate the strategic and creative quality on behalf of your brand partners.