Job responsibilities

• Lead, inspire, and mentor a multidisciplinary creative team of Designers and Copywriters, fostering collaboration and professional growth.
• Act as the primary point of contact for our UK CRM clients, presenting concepts and strategies with confidence and gravitas, and ensuring creative work delivers against performance goals.
• Leverage customer data and insights to drive personalised, relevant creative solutions that enhance customer engagement and loyalty.
• Provide overarching creative direction and vision across all CRM touchpoints – from email and SMS to app notifications and direct mail–ensuring consistency and excellence.
• Champion the client’s brand, safeguarding tone of voice, look and feel, while knowing when to adapt and innovate to meet evolving needs.
• Stay ahead of CRM trends and innovations, bringing fresh ideas and strategic thinking that push boundaries while delivering measurable results.
• Oversee multiple projects simultaneously, ensuring deadlines, quality standards, and creative objectives are consistently met.
• Drive creative excellence across digital and print, blending expertise in UX/UI, responsive design, and accessibility with mastery of print production
• Explore and integrate AI-driven tools and emerging technologies into creative processes to enhance efficiency, personalisation, and innovation.
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