We are a fast-expanding British home fragrance brand, loved by our loyal and highly engaged customer community. We are in an exciting stage of growth and we are looking for a Creative Lead to shape and elevate our brand across every channel. In this role, you’ll set the creative vision, ensure high standards of execution, and inspire a talented team to deliver work that is both beautifully crafted and commercially effective.
You’ll play a central part in building Valentte’s creative identity, balancing storytelling rooted in luxury, with the demands of a fast-paced ecommerce business. From leading seasonal campaigns to guiding packaging design, you will ensure every asset resonates with customers and drives measurable impact.

VALENTTE VALUES

• We deeply value individuals who are passionate about crafting exceptional home fragrance experiences that not only delight our customers but also boost our conversion rates.
• We appreciate those who are committed to continuous improvement - always seeking opportunities to enhance the customer journey, streamline processes, optimize systems, and refine our overall strategy.
• Collaboration is at the heart of what we do. We thrive when working together, supporting our channel, design, development, and warehouse teams to deliver outstanding customer experiences efficiently and seamlessly.
• Our team members leave their egos behind and embrace a culture of friendliness, respect, and genuine care - uplifting and supporting one another every step of the way.

1. Creative Leadership & Team Management

• Lead, mentor and inspire the creative team, building a culture of collaboration where team members feel motivated, supported, and clear on priorities.
• Oversee project allocation, priorities, and workflows to ensure smooth delivery and high-quality output.
• Champion the creative function across Valentte, ensuring alignment with brand and commercial objectives.
• Build and manage relationships with freelancers and agencies as required, ensuring best-in-class delivery.

1. Creative Strategy & Execution

• Lead the development of creative concepts and campaigns for key moments (e.g. Christmas, Mother’s Day, Black Friday).
• Ensure all creative work embodies Valentte’s values and meets exceptional standards.
• Protect brand consistency across every channel: website, ecommerce, email, social, paid media, packaging, and retail.
• Monitor trends in design, ecommerce, and lifestyle, introducing new ideas to keep Valentte ahead of the curve.

1. Asset & Content Production

• Lead the creative direction for photoshoots, video, lifestyle imagery, and motion graphics.
• Lead packaging, label, and gift set design, collaborating with operations to deliver on time and to standard.
• Step in to create or adapt assets when needed to meet deadlines or KPIs.
• Maintain a well-organised, accessible library of creative assets.

1. Process & Collaboration

• Implement and improve creative processes that enhance clarity, efficiency, and cross-team communication.
• Manage and refine creative briefs, ensuring priorities are clear and aligned with business goals.
• Work closely with marketing, product, UX, and operations teams to deliver integrated campaigns.
• Adapt quickly in a high-growth ecommerce environment, managing multiple priorities with focus and organisation.