ABOUT THE TEAM

The Customer Experience (Marketing) team works to showcase our brand through the lens of expertise and love. They work to provide a personalized experience for our consumers backed by best-in-class, data-driven marketing capabilities. The Customer Experience team focuses across 4 departments including, Marketing, Creative, Communications, and our Loyalty & CRM team. Everyone brings their own point of view to create a unique experience for the pets and pet parents.

• Guide and direct PetSmart design projects (web/app/email/gift cards/print)
• Responsible for the overall quality of work produced by the creative team.
• Execute and deliver creative work based on outlined priorities to meet objectives.
• Collaborate with fellow Creatives (designers, directors, copywriters, creative ops/pro