POSITION SUMMARY:

The Senior Specialist, Credentialing will support Experiential Learning Placements by providing learners a pathway. Communicates with Specialists I, II, and III in Credentialing Support. Monitors learners’ needs as it relates to their upcoming rotation.

QUALIFICATIONS AND EDUCATION REQUIREMENTS:

• A bachelor’s degree from an accredited institution or an associate degree with additional certification is required.
• A minimum of one year of experience processing applications and credentialing in an education or healthcare environment is required.
• A minimum of one year of experience in staffing and scheduling is required.
• Demonstrated experience producing professional communication and correspondence is required.
• Demonstrated experience providing a high standard of customer service.
• Demonstrated experience with Microsoft Office products is required.
• Demonstrated experience with Customer Relationship Management software required.
  All new hires are required to attend New Collaborator Orientation (NCO) in Salt Lake City, Utah. The College will pay for travel and lodging accommodations.
  Nightingale’s commitment to diversity and inclusion is reflected both in our learners and collaborators because we believe the best outcomes for learners from underserved and diverse populations are achieved through collaborators with similar backgrounds and cultures. Nightingale College is an equal opportunity employer.
  Our Mission (not just words on the wall, we live it, love it, and daily contribute to it): With the primary focus on higher learning in healthcare professions, Nightingale College contributes to elevating education, health, and employment systems through facilitation of academic achievement, personal growth, and professional development of its learners, alumni, and collaborators, while serving diverse communities.
  At Nightingale College, our Innovative Education model helps transform rural health landscapes through our blended-distance learning platform. Every person involved with Nightingale College helps to change the lives of our learners, our communities, and ultimately the world by adding to the quality of healthcare. We are proud to have graduated over 3,400 nurses serving communities in need. We are serious about our outcomes and have a little bit of fun getting there.
  The professional and personal development of our learners and our collaborators is our company’s foundation. Not only do we develop strategies that promote a positive work-life integration, but we also create an environment that invites you to become an expert in your field, be it through higher education or professional development. Put simply, we elevate employment, elevate health, and elevate education. We’re so happy that you’ve found us

• Completes pre- and post-semester projects.
• Acts as the first point of contact for our learner population.
• Creates meetings with learners to assist with the EL portal.
• Maintains communication with collaborators and leadership to maintain learner satisfaction.
• Assesses learner’s schedule and EL portal to correctly triage their requests and concerns.
• Communicates rotational information to learners and the rationale for their compliance.
• Communicates and explains the College’s policies to the learner population.
• Cascades changes and updates through all appropriate channels of communication regarding compliancy changes.
• Utilizes portals to maintain support consistency in communication with our learners.
• Completes daily inbox audits to identify any needs for immediate adjustment.
• Participates in the successful implementation of cross-functional projects.
• Participates in functional and cross-functional meetings.
• Provides outreach to learners regarding placement needs until resolution is achieved.
• Attends cross-functional meetings to provide support to fellow collaborators.
• Utilizes technology cross-functional to support consistency in communication and data integrity.