Handle client and internal queries across trade and non-trade products
Initiate customer contact for new client onboarding based on details received from Relationship Managers, KYC & related activities, remediation, and document collection.
Obtain, review, and validate all required customer documentation for account opening, KYCs including changes in shareholding, signatories, mandates, and related customer details.
Escalate unresolved or complex queries to the Manager in line with procedures
Coordinate with Operations, Compliance, and IT
Maintain high compliance standards in new account onboarding, KYC & query resolution
Ensure accurate record-keeping of queries, resolutions, and follow-ups and systems updates for new customer onboarding & KYC reviews.
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