Roles & Responsibilities

• Ensure customer orders are accurately processed in SAP in line with established
• guidelines, credit policies, and defined service timelines.
• Manage and validate orders received through B2B, EDI, EBest, and other channels,

ensuring accurate and timely order capture.

• Review and process manual orders accurately, ensuring all required information and

approvals are in place.

• Monitor and manage order suppression in accordance with approved management

authorization, including verification of customer credit terms and payment conditions.

• Support credit risk management by reviewing customer credit exposure, payment

terms, and compliance with established credit policies.

• Manage key OTC activities effectively, ensuring accurate order processing and timely

resolution of issues impacting order fulfillment and collections.

• Identify opportunities to automate and streamline credit and order-processing

activities, improving efficiency, accuracy, and control.

• Maintain appropriate documentation and controls to ensure compliance with internal

policies, procedures, and audit requirements.