Position: Credit Team Lead
Salary: $18.00 p/h + benefits
Location: Ave. Roosevelt, San Juan, Puerto Rico
Category: Permanent Placement
Benefits: Medical plans, retirement plan, sick leave, vacation leave, Christmas bonus, supplemental insurance, and others.
Summary:
The Credit Team Lead is responsible for supervising a team of Credit Analysts, ensuring accurate case management, compliance with company standards, and achievement of performance goals. This role combines leadership, credit analysis expertise, and client relationship management while providing guidance, coaching, and support to team members.

Key Responsibilities:

• Supervise daily operations of the Credit Analyst team to ensure compliance with company policies and procedures.
• Attend client and prospect requests, providing guidance and ensuring excellent customer service.
• Oversee follow-up on pending cases, ensuring timely resolution and accurate status reporting.
• Manage and delegate multiple tasks, programs, and client portfolios within the department.
• Review and maintain accurate documentation and digital case records.
• Ensure correct use of credit terminology in all case management activities.
• Guide the team in handling potential cancellations and implementing client retention strategies.
• Provide leadership in client-facing situations, including in-person support when needed.
• Review reports and analyses prepared by team members to support lending and solvency decisions.
• Monitor client financial consulting, ensuring clear guidance on debt vs. income management, loan options, and credit improvement strategies.
• Validate the analysis of credit reports, reconciliations, and investigation results performed by the team.
• Ensure proper use of Salesforce, Dispute Module, Microsoft Word, PowerPoint, Excel, and Outlook for case management.
• Monitor scheduling of client cases and follow-ups in Outlook.
• Oversee reconciliations of adverse accounts documented in “Account Log.”
• Train and mentor staff on the credit rectification process, credit management best practices, and SOP guidelines.
• Ensure financial products and services are properly offered to existing clients.
• Provide final review and sign-off on client portfolios and case analyses.
• Verify that system notes accurately reflect all client interactions and actions taken by the team.
• Enforce compliance with departmental goals, directives, and performance metrics.
• Support workforce scheduling, including availability for Saturdays, after hours, or holidays as required by business needs.
• Manage schedule adjustments based on department requirements.
• Approve and monitor weekly attendance and timesheets in ADP.
• Prepare and submit team performance reports to supervisors or management.
• Perform additional duties as assigned in alignment with departmental objectives.

Requirements:

• Bachelor’s degree in Business Administration with a concentration in Finance and/or Accounting, or equivalent.
• At least 3 to 4 years of banking experience, including prior experience as a Credit Analyst.
• Minimum of 1 year in a leadership or supervisory role.
• Strong experience in credit report analysis and financial consulting.
• Proficiency in Salesforce, Microsoft Office, and case management systems.
• Excellent leadership, coaching, and team management skills.
• Strong analytical, organizational, and communication abilities.
• Ability to work under pressure and adapt to changing priorities.

Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088EEOCKnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp%20EnglishformattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-VerifyParticipationPoster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

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• Supervise daily operations of the Credit Analyst team to ensure compliance with company policies and procedures.
• Attend client and prospect requests, providing guidance and ensuring excellent customer service.
• Oversee follow-up on pending cases, ensuring timely resolution and accurate status reporting.
• Manage and delegate multiple tasks, programs, and client portfolios within the department.
• Review and maintain accurate documentation and digital case records.
• Ensure correct use of credit terminology in all case management activities.
• Guide the team in handling potential cancellations and implementing client retention strategies.
• Provide leadership in client-facing situations, including in-person support when needed.
• Review reports and analyses prepared by team members to support lending and solvency decisions.
• Monitor client financial consulting, ensuring clear guidance on debt vs. income management, loan options, and credit improvement strategies.
• Validate the analysis of credit reports, reconciliations, and investigation results performed by the team.
• Ensure proper use of Salesforce, Dispute Module, Microsoft Word, PowerPoint, Excel, and Outlook for case management.
• Monitor scheduling of client cases and follow-ups in Outlook.
• Oversee reconciliations of adverse accounts documented in “Account Log.”
• Train and mentor staff on the credit rectification process, credit management best practices, and SOP guidelines.
• Ensure financial products and services are properly offered to existing clients.
• Provide final review and sign-off on client portfolios and case analyses.
• Verify that system notes accurately reflect all client interactions and actions taken by the team.
• Enforce compliance with departmental goals, directives, and performance metrics.
• Support workforce scheduling, including availability for Saturdays, after hours, or holidays as required by business needs.
• Manage schedule adjustments based on department requirements.
• Approve and monitor weekly attendance and timesheets in ADP.
• Prepare and submit team performance reports to supervisors or management.
• Perform additional duties as assigned in alignment with departmental objectives