WHO ARE WE?

Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix’s trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.
A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.
Credit and Collection Analyst

JOB SUMMARY

The Credit and Collections Analyst on a portfolio of Equinix customers ensures all aspects of customers credit limits and outstanding receivables are resolved while working with marginal supervision

Collections

• Oversees analysis on customer credit worthiness within established guidelines to make recommendations regarding extension of credit and credit amounts
• Assists in the establishment and implementation of credit and collections policies to maximize sales, improve collections of customer accounts receivables and reduce outstanding aged accounts receivable balances by working in conjunctions with VP’s, Account Executives, CSM, and Legal
• Oversees the processes responsible in crediting qualifying new and existing customers
• Leads the establishes policies and procedures for review and follow-up of delinquent customer accounts receivable balances.
• Engages with customers, sales and finance to understand and resolve undisputed collection issues
• Provides operational support for accounts receivable balances outsourced for collections

Financial Transactions

• Is responsible for customers open balances collections, trial balance reconciliations, unapplied payments & unapplied credit memos reconciliation

Tracking and Communication

• Manages pro-active collections activities to highlight customer balances due in the current period and implement procedures for customer communications to obtain assurances of payment within payment terms

Operations

• Monitors accuracy of customer data in accounts receivable database to assist in collections activities
• Assists by providing analytical thoughts as guidance to peers on complex problems
• Assists to the Sales team updating the system according with the Customer Information
• Reconciliations of the customer accounts and payments for the proper collection strategies
• Follow up of payments application and the issue of the Credit Memo need to conciliate the AR Balance
• Reconciliation of AR Balance in Oracle vs Governmental system of each country

Reporting

• Provides timely recommendations to management for customer accounts receivable balances in dispute
• Oversees maintenance of customer credit and collections documentation to support audit and legal requirements
• Follows up on reporting for Supervisor as required

System & Process Efficiencies

• Leads and participates in special projects as assigned by Management
• Absorbs challenging accounts from peers
• Participates in all new and existing systems acquisitions – testing

Project Management

• Travels to other regions for training/support of GPO related projects